CHICAGO, IL--(Marketwired - Jun 5, 2013) - FurstPerson, a Chicago-based provider of talent assessment solutions, today announced that the company has been named as a finalist in the Best Technology Solutions Provider category of the 2013 Call Center Excellence Awards.
The Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. Awards are given in eight categories, recognizing superior thinking, creativity and execution across the full spectrum of call center functions. In determining the finalists for the Best Technology Solutions Provider category, judges evaluated companies based on how their technology solution has helped clients improve their efficiency and productivity, while enhancing agent effectiveness, customer experience and overall service levels. In addition, companies were judged on the level of innovation they bring to the call center industry.
Since 1997, FurstPerson has been dedicated to bringing greater efficiency and effectiveness to the way call centers hire the talent that can provide a high level of service and expertise to their customers. Through its range of industry-leading solutions, based upon more than 300 empirical studies encompassing all types of contact center jobs, the company provides its clients with cutting-edge assessment products that enable call center managers to measure the work habits, attitudes and skills of their candidates to ensure they make faster, better informed hiring decisions.
"With our laser focus on improving employee screening and assessment practices, we deliver highly innovative, data-based assessment solutions to ensure mangers hire employees based on accurate performance predictions," said Jeff Furst, CEO of FurstPerson. "We are very honored that the judges of the Call Center Excellence Awards have recognized the value and effectiveness of our solutions by naming FurstPerson as one of the Best Technology Solutions Provider finalists."
Winners of the 2013 Call Center Excellence Awards will be announced on June 12, 2013 at the awards luncheon ceremony at Caesars Palace, with the winners participating in a panel discussion the following day.
About FurstPerson
FurstPerson marries innovative assessment content, leading software and expert, high touch consultants to help human resource and operations executives create flexible and customized talent assessment solutions. The company's closed-loop analytics optimize the hiring process, ensuring that customers' pre-hire processes remain in lockstep with their ongoing business needs. For 15 years, FurstPerson's cloud-based software has been helping clients deliver superior customer service, sales and support for competitive and financial advantage.