Media Alert: (Nasdaq:SPRT) VP of Product Management James Morehead on GigaOM(R) Podcast to Discuss Technology Support for the Internet of Things

Cloud-Based Technology Support Coupled With Education and Enablement Will Play a Critical Role so the Internet of Things Doesn't Become the Internet of Broken Things

REDWOOD CITY, Calif., Feb. 4, 2014 (GLOBE NEWSWIRE) --

WHAT: GigaOM podcast entitled, "Supporting a connected home is about education, not troubleshooting" addressing the role technology support plays in the Internet of Things ecosystem and why proactive "personalized" product education is critical in enabling consumers to get full value during the product lifecycle to create better ownership experiences. Highlights best-practices for how home automation product and service providers should implement support and enablement services

WHY: Cloud-based technology support coupled with education and enablement will play a critical role so the Internet of Things doesn't become the Internet of Broken Things.

WHO: James Morehead, Vice President of Product Management,, Inc. and Stacey Higginbotham, Senior Writer, GigaOM.


About, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based services and software that enable technology support for a connected world. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology. For more information, please visit us at:

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