PHILADELPHIA, Feb. 19, 2014 (GLOBE NEWSWIRE) -- The Judge Group announced today it has been named as one of Inavero's 2014 Best of Staffing® Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering the highest satisfaction levels to their clients and the permanent and temporary employees for whom they find jobs. Yet again, this year's award outcome highlights a growing divide among the industry's leaders and laggards, and identifies The Judge Group as one of the best staffing agencies for companies and job candidates to call when they are in need.
Less than two percent of the more than 12,000 staffing agencies in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Award truly stand out for their service quality. The Judge Group received satisfaction ratings of 9 or 10 out of 10 from 65 percent of their permanent and temporary employees, significantly higher than the industry's average of 53 percent. Seventy five percent of their clients rated them a 9 or 10, compared to just 35 percent for the average staffing agency.
"It's an honor to be recognized as one of the best staffing companies in the U.S. and Canada," said Judge's President of North America, Brian Anderson. "We're committed to providing exceptional talent and career opportunities, and the best customer experience possible for our clients. We welcome and appreciate their candid feedback so we can continue to improve our services and overall customer satisfaction."
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "In an era of scarce qualified talent, hard to fill positions and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
About Inavero
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner.
Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
About The Judge Group:
The Judge Group, established in 1970, is a global leader in professional services that provides technology consulting, staffing solutions, corporate training and human capital management. Our solutions are successfully delivered through an annual workforce of 4,500 professionals and a network of locations across the United States, Canada and Asia. Judge is ranked the 14th Largest Information Technology Staffing Firm in the U.S. by Staffing Industry Analysts. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 650-0035.