Department of Veterans Affairs Uses Communications to Drive Digital Experience

GovDelivery to Host June 10th Webinar With Department of Veterans Affairs to Help Government Create Customer-Centric Communications

SAINT PAUL, Minn., June 9, 2015 (GLOBE NEWSWIRE) -- GovDelivery, leading provider of cloud-based public sector digital communication solutions, announced that it will host a webinar featuring Timothy Hudak, Public Affairs Specialist, from the Department of Veterans Affairs on Wednesday, June 10, 2015 at 2:00 p.m. ET. During this complimentary webinar, "Meet the Modern Citizen: Tips to Create a Customer-Centric Experience," Hudak will share best practices around how public sector communicators can anticipate their citizen-customers' needs and meet those needs with proactive digital outreach.

"The VA continues to enhance the online experience for Veterans and their families, and effective digital communication can drive more people to these improved services," said Scott Burns, CEO of GovDelivery. "High service standards together with direct communication creates a more customer-centric experience that drives Veterans to take action and engage with the department for services."

The webinar will analyze research in citizen expectations as it relates to digital communication channels and identify ways agencies are adapting to meet these standards. Hudak will detail how the Department of Veterans Affairs is meeting the needs of modern citizens, and compelling them to take action and engage with the VA by reviewing the agency's multi-channel, customer-centric strategy. Attendees will leave the webinar with five tactics they can apply to their own communication plans to meet the rising expectations of the modern citizen.

Registration for "Meet the Modern Citizen" is free but required at

About GovDelivery

GovDelivery empowers government to create better lives for more people. More than 1,000 organizations worldwide use the GovDelivery platform and network to inform and engage over 80 million people. GovDelivery is the only digital marketing platform built exclusively for public sector organizations in order to promote usage of services, enhance public awareness, and increase the contributions and involvement of citizen communities. GovDelivery is an Actua (Nasdaq:ACTA) company. Visit


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