Dublin, June 20, 2016 (GLOBE NEWSWIRE) -- Research and Markets has announced the addition of the "Call Centers - Global Strategic Business Report" report to their offering.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.
This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced.
The report profiles 138 companies including many key and niche players such as
- [24]7 Inc. (US)
- Alliance Data Systems, Inc. (US)
- ATOS S.A. (France)
- BT Communications (Ireland) Limited (Ireland)
- Capita Customer Management Limited (UK)
- Convergys Corp. (US)
- Entel Call Center (Chile)
- EXL Service Holdings, Inc. (US)
- Genpact (US)
- HCL BPO Services NI Ltd (Ireland)
- IBEX Global (US)
- IBM Global Process Services Pvt. Ltd (India)
- Plusoft Informatica Ltda (Brazil)
- Sitel (US)
- Sykes Enterprises, Inc. (US)
- Tata Consultancy Services Limited (India)
- Teleperformance SA (France)
- West Corporation (US)
- Wipro Ltd (India)
Key Topics Covered:
1. Industry Overview
2. Noteworthy Market Trends, Growth Drivers & Issues
3. A Peek Into Vertical End-Use Industries
4. Conceptual Overview
5. Strategic Insight
6. Call Center Consolidation - Whether, Why And How
7. Pertinent Regulatory Issues
8. Recent Industry Activity
9. Focus On Select Global Players
10. Global Market Perspective
Total Companies Profiled: 138 (including Divisions/Subsidiaries 149)
- The United States (67)
- Canada (3)
- Japan (3)
- Europe (28)
- - France (6)
- - Germany (2)
- - The United Kingdom (8)
- - Spain (1)
- - Rest of Europe (11)
- Asia-Pacific (Excluding Japan) (39)
- Latin America (6)
- Africa (1)
- Middle-East (2)
For more information visit http://www.researchandmarkets.com/research/nggqwg/call_centers