HDI Hosts Virtual Summit Focusing on the Future of Service and Support

SupportWorld Virtual takes place May 19, 2020 and is free to attend

COLORADO SPRINGS, Colo., May 07, 2020 (GLOBE NEWSWIRE) -- HDI is hosting a complimentary, one-day virtual summit on Tuesday, May 19th, focusing on best practices and industry insights for service and support professionals. Featuring six insightful sessions, attendees will hear from practitioners and experts on delivering stellar customer experiences, maintaining operational efficiency, engaging employees, calibrating the future of the industry, and more.

“SupportWorld Virtual is a platform that connects service and support professionals, thought-leaders and solution providers for a day of discussions around navigating our new normal in the service and support industry,” said Megan Selva, Group Content Director, HDI. “Everyone in our community will find value in HDI’s virtual event and we are pleased to have such strong support from industry partners.”

SupportWorld Virtual includes the following sessions and panels:

  • Ask the Experts: The Future of Service Management
  • CX Principles Every Service Desk Should Leverage
  • ESM: Moving Past the Hype to Gain Real Traction
  • Ask the Experts: The State of Customer and Employee Experience in Recovery
  • Brave New World: The Future of Service and Support
  • Ask the Experts: What's Next for Service and Support

Industry experts presenting sessions at SupportWorld Virtual include Roy Atkinson (Group Principal Analyst, HDI), David Cannon (EVP, Nfiniti3), Andrew Gilliam (Associate Analyst, HDI), Julie Mohr (Author and International Keynote Speaker), and Jeff Rumburg (Managing Partner, MetricNet LLC), to name a few.

SupportWorld Virtual will be presented on HDI’s BrightTALK channel. Registration is complimentary and attendees will need a BrightTALK account to participate. For more information and to register, visit https://bit.ly/SWV2020.

About HDI
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

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Informa Tech