Consumer Credit Market Withstands Challenges as Accounts in Financial Hardship Begin to Decrease

TransUnion’s quarterly Industry Insights Report and monthly industry snapshot analysis shed light on consumer credit trends during the pandemic

CHICAGO, Aug. 20, 2020 (GLOBE NEWSWIRE) -- A new TransUnion (NYSE: TRU) report found the total percentage of accounts in “financial hardship” status dropped during the month of July for auto loans, credit cards, mortgages and personal loans – marking the first such decrease since the start of the COVID-19 pandemic. The report defines accounts in financial hardship by factors such as a deferred payment, forbearance program, frozen account or frozen past due payment.

TransUnion found that while fewer accounts are in financial hardship status as of late, credit performance has continued to hold steady and has not shown a material deterioration. To gain greater insight into the performance and payment behaviors of consumers during the COVID-19 pandemic, TransUnion has supplemented its quarterly Q2 2020 Industry Insights Report with its Monthly Industry Snapshot Report, highlighting the consumer credit market for the month of July.

“Overall the consumer credit market has been performing quite well despite the obvious challenges brought on by the COVID-19 pandemic,” said Matt Komos, vice president of research and consulting at TransUnion. “It’s a reassuring sign that delinquency levels have remained relatively low – especially as the percentage of consumers in financial hardship status has started to decline. While we still expect to see future delinquencies rise based on macroeconomic factors, it is clear that government stimulus programs and accommodation programs provided by lenders are helping the market withstand these challenges in the near-term.”

Accounts in Financial Hardship Status Declining


AutoCredit CardMortgagePersonal Loans

July 2020





June 2020

May 2020





April 2020





March 2020





July 2019

*TransUnion’s financial hardship data includes all accommodations on file at month’s end, and includes any accounts that were in accommodation prior to the COVID-19 pandemic.

The percentage of accounts in financial hardship appeared to hit their peak during the months of May and June – a time when many consumers were feeling the combined impacts of reduced work hours, shelter-in-place orders, unemployment and dwindling stimulus funds. The recent reduction in account hardship levels may indicate that the number of consumers in financial distress has leveled off as performance for these products has maintained steady levels.

Serious delinquencies (60 – 90 days past due) showed a month-over-month improvement from June 2020 to July 2020 across most credit products. Credit card, mortgage and personal loans also showed a substantial year-over-year decline in delinquency compared to performance in July 2019. The presence of federal programs and those provided by lenders, however, may have alleviated some of the financial hardship borrowers are facing.

July Industry Snapshot of Consumer-Level Delinquency Performance by Credit Product


AutoCredit CardMortgagePersonal Loans
Percentage of Borrowers 60 or More Days Past Due (DPD)

July 2020





June 2020





July 2019




Percentage of Borrowers 30 or More Days Past Due (DPD)

July 2020





June 2020





July 2019





*Credit card delinquency rate reported as 90+ DPD per industry standard; all other products reported as 60+ DPD

Another positive sign from the report can be found via the 30-day delinquency metric – typically an early red flag that an account will default and potentially be charged off. These delinquency levels have shown signs of improvement in the month of July across auto, credit card, mortgage and personal loans compared to June as well as one year ago.

Despite this indication that consumers are not falling behind on payments, consumers are still expressing concern about their ability to pay bills. TransUnion’s latest Financial Hardship Survey from late July found that 57% of Americans have been financially impacted by the COVID-19 pandemic. Of those consumers, 77% said they are concerned about their ability to pay bills and loans. They expect they will not be able to pay their bills or loans in about six weeks and anticipate an average budget shortfall of around $875. The level of concern is now at its highest level since TransUnion began tracking this variable in late March.

“As more accounts come out of financial hardship status, lenders will be actively monitoring payment behaviors to gauge whether consumers can withstand these economic pressures and do so without government assistance or lender support. How consumers are able to manage debt levels and access to credit will be a key indication of economic recovery in the coming months,” said Komos.

TransUnion’s Q2 2020 Industry Insights Report and Monthly Industry Snapshot Report features insights on consumer credit trends around personal loans, auto loans, credit cards and mortgage loans. For more information, please register for the TransUnion Q2 2020 IIR Webinar. Additional resources for consumers looking to protect their credit during the COVID-19 pandemic can be found at

Despite Growing Delinquencies, Auto Payments Remain Fairly Consistent

Q2 2020 IIR Auto Loan Summary
During the second quarter, lenders began tightening their lending criteria in the auto market as performance started to show initial signs of deterioration. Consumer level delinquencies (60+ DPD) reached 1.50% in Q2 2020, an increase of 27 basis points (bps) from Q2 2019 and the largest such increase from the previous 11 quarters. While overall delinquencies saw an uptick, most lender types including banks, captives and credit unions have experienced a downward monthly trend in delinquency since the pandemic began. Conversely, independent auto lenders have been experiencing a monthly increase in 60+ DPD. This recent deterioration in performance, along with economic stressors presented by the COVID-19 pandemic, has resulted in lender pullback across all risk tiers, but has been primarily driven by subprime and near prime. Overall originations declined -5.8% year-over-year for a total of 6.3 million new loans.

Instant Analysis
“Traditionally auto loans have been a payment consumers make even in times of economic distress as a vehicle is the main source of transportation and the lifeblood for many consumers in their daily lives. While there has been some recent deterioration in terms of auto performance, this may be the result of consumers having less cash flow as stimulus funds begin to run out. Lenders are likely to continue monitoring delinquency levels – especially as accommodations expire or stimulus benefits run out – to determine future risk mitigation strategies across the portfolio.”

– Satyan Merchant, senior vice president and automotive business leader at TransUnion

Q2 2020 Auto Loan Trends


Auto Lending Metric
Q2 2020Q2 2019Q2 2018Q2 2017

Number of Auto Loans

83.5 million

82.7 million

80.9 million

77.4 million
 Borrower-Level Delinquency Rate (60+ DPD) 





Average Debt Per Borrower

Prior Quarter Originations*
6.3 million6.7 million6.8 million6.7 million
Average Balance
of New Auto Loans*





*Note: Originations are viewed one quarter in arrears to account for reporting lag

Card Issuers Tighten Credit Standards while Consumers Continue to Pay Down Balances

Q2 2020 IIR Credit Card Summary
To address growing market uncertainties, card issuers have tightened credit over the past quarter with total credit lines on new accounts declining -8.3% year-over-year to $78 billion, the first decrease observed since Q1 2018. The average credit line issued to new accounts decreased -9% year-over-year to $5,257, and a decline was seen across all risk tiers. Consumers continue to pay down card balances, with the average debt per borrower decreasing from $5,645 in Q2 2019 to $5,236 in Q2 2020. These payments, as well as an increase of hardship accommodations, have resulted in steady performance for the sector, improving to 1.47% (90+ DPD).

Instant Analysis

“Following several quarters of hyper growth, the COVID-19 crisis has driven a significant slowdown in origination activity and a decrease in credit lines as lenders look to hedge risk. The additional liquidity afforded by deferral programs and government aid – combined with lower spend and larger payments – has allowed consumers to reduce card balances in the near-term and has largely kept delinquencies in check. However with many of these programs set to expire at the end of the third quarter, we expect this will have an impact on future performance.”

– Paul Siegfried, senior vice president and credit card business leader at TransUnion

Q2 2020 Credit Card Trends


Credit Card Lending Metric
Q2 2020Q2 2019Q2 2018Q2 2017

Number of Credit Cards

451.5 million

437.1 million

420.0 million

409.8 million
 Borrower-Level Delinquency Rate (90+ DPD) 





Average Debt Per Borrower

Prior Quarter Originations*
15.5 million15.3 million14.5 million15.0 million
Average New Account Credit Lines*





*Note: Originations are viewed one quarter in arrears to account for reporting lag.

COVID-19 Slows Growth in Personal Loan Market

Q2 2020 IIR Personal Loan Summary
The growth exhibited by the personal loan market over the prior several quarters slowed in Q2 2020, the first full quarter of COVID-19 impacts. Total personal loan balances reached $156 billion, a 5.3% year-over-year increase and the slowest rate of growth since Q4 2012. This is a strong indication of COVID-related pullback, particularly in below-prime tiers. Personal loan performance has not shown any material deterioration as overall consumer level delinquency (60+ DPD) in Q2 2020 decreased slightly to 3.08%. This is accounted for by consumers taking advantage of forbearance initiatives as well as the recent mix shift toward lower risk consumers. Originations in Q1 2020 grew by 3.8% year-over-year, a significant reduction compared to the 8.2% growth in Q1 2019. Most of the growth was concentrated in prime and above risk tiers as lenders started tightening underwriting standards in the second half of March.

Instant Analysis
“COVID-19 significantly impacted the personal loan market this past quarter as the number of consumers carrying a balance saw a quarterly decrease for the first time since Q1 2017, in spite of a year-over-year increase. This was driven by a combination of lenders tightening underwriting standards and a decrease in consumer demand driven by stimulus checks and stay-at-home orders driving down consumer spending. We expect lenders to cautiously ramp up origination volumes in Q3 with a continued focus on lower risk consumers. And as consumers start to roll off forbearance programs over the coming months we expect lenders to keep an eye on future delinquency levels.”

– Liz Pagel, senior vice president and consumer lending business leader at TransUnion

Q2 2020 Unsecured Personal Loan Trends


Personal Loan Metric
Q2 2020Q2 2019Q2 2018Q2 2017

Total Balances
$156 billion$148 billion$125 billion$107 billion
Number of Unsecured Personal Loans 

22.2 million

21.6 million

19.5 million

17.3 million
Number of Consumers with Unsecured Personal Loans 

20.0 million

19.6 million

17.9 million

16.1 million
 Borrower-Level Delinquency Rate (60+ DPD) 





Average Debt Per Borrower

Prior Quarter Originations*
3.9 million3.8 million3.5 million2.8 million
Average Balance of New Unsecured Personal Loans*





*Note: Originations are viewed one quarter in arrears to account for reporting lag.

Historically Low Interest Rates Boost Origination Volumes, Particularly for Mortgage Refinance

Q2 2020 IIR Mortgage Loan Summary
With interest rates hitting their lowest level in three years, mortgage originations spiked in Q1 2020 and reached 2.2 million, which was 80% higher compared to the same period last year. Of these originations, 51% were purchase originations and the remaining 49% were refinance originations – compared to last year in the same quarter where 74% were purchase originations and 26% were refinance originations. Of the total refinance volumes this quarter, 61% were Rate and Term refinance and 39% were Cash-Out refinance. Last year at the same time, 36% of refinance originations were Rate and Term refinance, while 64% were Cash-Out refinance. Average new account balances for new originations grew 12% year-over-year. Average new account balances for purchase loans grew 10%, while average new account balances for Rate and Term refinances grew 3% and Cash-Out Refinances grew 15% in Q1 2020.

Instant Analysis  
“In Q1 2020 we observed a higher rate of origination growth for 15 and 20/25 year loans than 30 year loans for purchase mortgages. 15 and 20/25 year purchase loans grew 52% and 53% year-over-year, while 30 year purchase loans grew 21% year-over-year. Our low interest rate environment allows borrowers to better afford higher monthly payments that come with shorter term loans. On average, the spread between the 15 year and 30 year mortgage rates in Q1 2020 was 54 basis points and consumers leapt at the chance to take advantage of that.” 

– Joe Mellman, senior vice president and mortgage business leader at TransUnion

Q2 2020 Mortgage Trends


Mortgage Lending Metric
Q2 2020Q2 2019Q2 2018Q2 2017

Number of Mortgage Loans

50.5 million

49.8 million

49.5 million

49.6 million
 Account-Level Delinquency Rate (90+ DPD) 





Prior Quarter Originations*
2.2 million1.2 million1.3 million1.4 million
Prior Quarter Average Balance
of New Mortgage Loans*




 Borrower-Level Delinquency Rate (90+ DPD) 





Average Debt Per Borrower

*Note: Originations are viewed one quarter in arrears to account for reporting lag.

About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good.®

A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.

ContactDave Blumberg