Investor’s Business Daily and MarketWatch Unveil 2022 List of Most Trusted Financial Companies

Survey reveals consumers find ETF/fund companies, online brokers and auto insurers among most trustworthy financial institutions


NEW YORK and LOS ANGELES, Aug. 29, 2022 (GLOBE NEWSWIRE) -- Investor’s Business Daily (IBD), a leading financial news and research organization, and MarketWatch, a leader in financial news and market data, today announced the results of the 2022 Most Trusted Financial Companies survey. ETF/fund companies, online brokers and auto insurers are the most trusted by consumers this year. Home insurers, life insurance companies and credit card companies score in the middle, followed by wealth managers. Banks are the least trusted.

“Between inflation, rising interest rates, and a see-sawing stock market, it has not been an easy year to be a consumer,” said Susan Warfel, managing editor of IBD. “When it comes to financial services, people are looking to companies that they can trust. The Top 25 Most Trusted Financial Companies list is a critical resource for investors, with independent results that reflect the feelings of everyday customers.”

Leading the 2022 list was the United Services Automobile Association (USAA) in auto insurance, followed by ETF/fund company Vanguard and the life insurance arm of Primerica. These were companies that consumers felt best represented their values of trustworthiness, particularly as it relates to quality of products and services and company ethics. This was the second year in a row that USAA led the Most Trusted Financial Companies list, which includes businesses across the following categories: auto insurance; banks; credit card issuers; home insurance; online brokers; wealth management; life insurance; and mutual fund/ETF companies.

This is the third year IBD is publishing the list and the first year doing so alongside MarketWatch. The survey measured more than 6,500 customers’ trust in financial companies, building on IBD and MarketWatch’s commitment to help people make informed financial decisions, particularly in times of economic uncertainty. 

“The Top 25 Most Trusted Financial Companies list has provided the investment community with unique insight into the consumer mindset for the past two years, and we’re thrilled to partner with IBD on the latest edition,” said Mark DeCambre, editor-in-chief of MarketWatch. “This year, the findings show that quality of products, ethical business practices and the protection of privacy are what customers value most.”

Conducted in collaboration with polling agency TechnoMetrica, IBD and MarketWatch survey respondents rated companies in seven areas of trust: quality of products/services; ethical business practices and values; commitment to protecting the privacy and security of personal data; service/treatment of customers; fair prices/fees for products/services; sensitivity to customer needs in the current economic and financial climate (inflation, stock market, etc.); and innovation of processes/offerings.

To find out more about the survey methodology, this year’s winners and read analyses of the respective categories, please visit www.investors.com/MostTrusted

The 2022 IBD and MarketWatch Most Trusted Financial Companies logo and accolades are available for licensing through IBD's partner The YGS Group. For more information and ordering, please contact IBDlicensing@theygsgroup.com or call 800-290-5460.

Top 25 Most Trusted Financial Companies

1.   USAA: Auto Insurance14. Fidelity: Online Brokers
2.   Vanguard: ETF/Fund Companies15. Schwab Private Client: Wealth Managers
3.   Primerica: Life Insurance16. Ameriprise Financial: Wealth Managers
4.   Fidelity Investments: ETF/Fund Companies17. Charles Schwab: Online Brokers
5.   Vanguard Brokerage: Online Brokers18. TD Ameritrade: Online Brokers
6.   AllianceBernstein: ETF/Fund Companies19. New York Life: Life Insurance
7.   USAA: Home Insurance20. USAA: ETF/Fund Companies
8.   American Express: Credit Card21. State Farm Insurance: Auto Insurance
9.   Discover: Credit Card22. State Farm Insurance: Home Insurance
10. Fidelity Wealth Management: Wealth Managers23. Progressive: Home Insurance
11. JPMorgan Funds: ETF/Fund Companies24. Geico Insurance: Auto Insurance
12. AIG: Home Insurance25. Wells Fargo Advantage Funds: ETF/Fund Companies
13. Charles Schwab: ETF/Fund Companies 
  

Most Trusted Companies by Line of Business

Breaking down the top customer-ranked companies across the eight specific lines of business (in order of most trusted), the winners were:
Auto Insurance:
  • USAA
  • State Farm Insurance
  • Geico Insurance
Life Insurance:
  • Primerica
  • New York Life
  • Prudential
ETF/Fund Managers:
  • Vanguard
  • Fidelity Investments
  • AllianceBernstein
Credit Cards:
  • American Express
  • Discover
  • Capital One
Online Brokers:
  • Vanguard Brokerage
  • Fidelity
  • Charles Schwab
Wealth Managers:
  • Fidelity Wealth Management
  • Schwab Private Client
  • Ameriprise Financial
Home Insurance:
  • USAA
  • American International Group (AIG)
  • State Farm Insurance
Banking:
  • Capital One
  • Chase
  • Bank of America
  

About Investor’s Business Daily
Investor’s Business Daily (IBD) is the leader in stock research and education. For over 35 years, IBD has helped countless investors around the world make more money in the market and achieve their financial goals. Founded with the mission of democratizing stock investing, IBD provides its customers access to the same type of research Wall Street uses to make decisions. All of IBD’s products and content are based on a time-tested investing methodology, which uses fundamental and technical analysis to identify leading stocks before their big price increases. IBD helps its customers succeed in the market with its unparalleled stock research including market-beating stock lists, proprietary stock ratings and powerful investing tools that help them make more profitable trading decisions. In addition, IBD provides customers with world-class investing education that includes product coaching, interactive webinars, live and virtual workshops, videos, online courses and more. IBD joined the Dow Jones and News Corp family of companies in May 2021. IBD reaches investors around the world via its main website, www.investors.com, its portfolio of digital products (IBD Digital, MarketSmith, Leaderboard, SwingTrader and IBD Live), mobile apps, a weekly print edition, social media and more. To learn more about all that IBD has available, please visit www.investors.com.

About MarketWatch
MarketWatch is part of Barron’s Group, which comprises a network of influential and innovative publications including Barron’s, MarketWatch, Mansion Global and Financial News. Its titles publish authoritative news and information on investing, financial markets and the luxury marketplace. Built on the storied past of Barron’s magazine, Barron’s Group today is a center of commercial and editorial innovation. Its publications together form roughly half of the audience of The Wall Street Journal Digital Network. Barron’s Group reaches a wide consumer audience through websites including MarketWatch.com and its Virtual Stock Exchange, as well as corporate, financial and other professional audiences, including an influential user base of investors and asset managers. Its Barron’s Advisor service is used by 60% of financial advisors with more than $500 million in assets under management. More than 80% of readers say they have made an investment decision based on Barron’s Group content they’ve read. Barron’s Group is part of Dow Jones, a unit of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Contact:
Ashley Henson
ashley.henson@dowjones.com