New York, May 10, 2023 (GLOBE NEWSWIRE) -- The global Healthcare Chatbots market is projected to grow at a CAGR of 20.1%, with its worth expected to increase from USD 195.85 Mn in 2022 to approximately USD 1,168 Mn by 2032.
A chatbot is a piece of computer software designed to replicate conversations with people, especially online. It helps the consumers in a number of different areas. It appeals to businesses developing chatbot applications for physicians and patients in the healthcare industry. The market is expanding as a consequence of an increase in the use of healthcare chatbots, an increase in the need for these tools due to an increase in the demand for online medical support, and an increase in the number of partnerships between major market participants and healthcare providers. A rise in patient wait times and poor patient participation are further reasons.
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Key Takeaway:
- By component, in 2022, the healthcare chatbots market was dominated by the software segment due to its advancement and easiness of use.
- By deployment mode, in 2022, the healthcare chatbots market is dominated by the cloud-based mode because they are simpler to utilize and require less adjustment.
- By application, the symptom checking and medical assistance segment dominated the largest market share in application type analysis and accounted for the largest revenue share in the Healthcare Chatbots market in 2022.
- By end-user, the patient's segment dominated the largest market share in end-user type analysis.
- In 2022, North America dominated the market with the highest revenue share of 60%.
- APAC is anticipated to have the highest CAGR among all the regions.
- APAC is expected to grow at a greater pace owing to affordable prices, increasing medical tourism, as well as hospitals and clinics, among other factors.
Factors Affecting the Growth of the Healthcare Chatbots Industry
There are several factors that can have an impact on the growth of the healthcare chatbots industry. Some of these factors include:
- Increased demand for personalized healthcare: Patients are seeking more personalized healthcare solutions, and chatbots offer a way to provide 24/7 assistance and support.
- Advancements in AI and Natural Language Processing (NLP): With the increasing sophistication of AI and NLP technologies, chatbots are becoming more effective at understanding and responding to user queries.
- Cost savings: Chatbots can help reduce the cost of healthcare delivery by providing quick and efficient support to patients and reducing the workload of healthcare providers.
- Improved access to healthcare: Chatbots can help provide healthcare support to people in remote or underserved areas where access to healthcare facilities is limited.
- Increasing adoption of digital health solutions: The COVID-19 pandemic has accelerated the adoption of digital health solutions, including chatbots, as people seek alternative ways to access healthcare.
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Top Trends in Healthcare Chatbots Market
- Advancements in artificial intelligence (AI): Healthcare chatbots are powered by AI and natural language processing (NLP) technologies, which are becoming increasingly sophisticated. This allows chatbots to understand patients' queries more accurately and provide more personalized responses.
- Increased focus on patient engagement: Healthcare providers are increasingly using chatbots to improve patient engagement and provide a more seamless healthcare experience. Chatbots can be used to remind patients about medication schedules, provide information about health conditions, and answer questions about treatment options.
Market Growth
The rising awareness and use of different chatbots is the major driver for industry growth over the forecast period. The market for healthcare chatbots appears to be poised for significant expansion over the next several years, driven by factors such as the expanding use of chatbots for patient monitoring and management, the growing use of chatbots by healthcare providers, and rising internet and mobile phone usage. It's crucial to keep in mind that market projections are subject to alter based on a number of variables and that actual market performance may vary from early predictions.
Regional Analysis
The North American market for healthcare chatbots is expected to be the most lucrative, both in terms of revenue and market share, during the period 2022-2032. In 2022, the region saw a boom in the use of chatbots. The growth of this market is driven by the increasing demand for virtual healthcare services, the presence of a large number of key players, and high levels of investment in research and development. In addition, the rising incidence of chronic diseases and the increasing demand for patient engagement solutions are also contributing to the growth of the healthcare chatbot market in this region.
The regional market for healthcare chatbots reached a revenue share above 60%. North America will likely continue to lead the projection period due to its increased R&D spending and widespread adoption of technologies (both new and old). Due to the high concentration of major players in the region, strategic partnerships, faster FDA approvals, and substantial investment in R&D, this market is expected to grow. These advancements will drive demand during the forecast period. The Asia-Pacific is expected to grow at a CAGR of 22.0% over the forecast period. This region will be a major emerging market for healthcare chatbots in the coming years.
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Scope of the Report
| Report Attribute | Details |
| Market Value (2022) | USD 195.85 million |
| Market Size (2032) | USD 1168 million |
| CAGR (from 2023 to 2032) | 20.1% |
| North America Revenue Share | 60.0% |
| Historic Period | 2016 to 2022 |
| Base Year | 2022 |
| Forecast Year | 2023 to 2032 |
Market Drivers
Healthcare chatbots are gaining popularity as telemedicine and virtual healthcare become more widely used. Chatbots are being deployed to offer patients round-the-clock help, freeing up healthcare staff to concentrate on other important responsibilities. The need for healthcare chatbots is being driven by an increase in the prevalence of chronic diseases like diabetes and hypertension. Chatbots can assist patients in managing their diseases by offering individualized guidance and medication reminders.
Market Restraints
The lack of patient trust is one of the main barriers to the market for healthcare chatbots. Many people have doubts about the precision and dependability of chatbots, especially when it comes to matters of health. The adoption and use of healthcare chatbots may be constrained by this lack of confidence. Sensitive patient data is frequently collected and processed by healthcare chatbots. As a result, worries about privacy and security may significantly impede the growth of the market for healthcare chatbots.
Market Opportunities
The primary driver of the worldwide market growth for healthcare chatbots is the enormous breakthroughs in artificial intelligence. The employment of more complex chatbot systems, which are highly intelligent to deal with engaging with consumers who wish to use healthcare services, is mostly to blame for this. Chatbot adoption is expanding as a technique of improving online efficacy in answering customer inquiries and customer retention as the demand for automation in the healthcare business rises. Healthcare chatbots are expected to experience a very positive growth curve. Numerous healthcare businesses have expanded the scope of their capabilities and competencies by heavily utilizing chatbot services.
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Report Segmentation of the Healthcare Chatbots Market
Component Insight
The software segment accounted for the largest market share in 2022 at over 58%. It is expected that this will continue to rise through the forecast period. The healthcare chatbots market for software includes the revenue from chatbot services, designing, and programming, but excludes consulting, installations, system integration, support, & maintenance. Most chatbot service providers offer a basic option that may be converted to a monthly or annual plan, and they usually rely on subscription-based pricing structures in order to generate revenue. With more people utilizing smartphones and a greater understanding of self-monitoring strategies for managing therapy and diagnosis, the demand for chatbot technology is expanding.
Deployment Mode
Cloud-based mode sector had a higher share of almost 75% in 2022. During the predicted period, it grew the fastest. Compared to on-premise chatbots, cloud-based chatbots are easier to use and require less customization. The aforementioned factors thus promote the growth of the market for healthcare chatbots.
Application Insight
The forecast period will see a rise in the applications of symptom checking and medication and assistance. The demand for such solutions is being driven by rising smartphone and internet usage among patients and healthcare professionals. Appointment scheduling and monitoring are expected to grow at the quickest rate throughout the estimated period due to the need to decrease client wait times and utilize healthcare resources as efficiently as possible. You are the primary care symptom checker chatbots with the highest popularity. Ada, Doctor, Babylon Health, and Buoy Health.
End User Insight
Patients are the primary consumers of healthcare chatbots among these end users. One of the forces behind innovation is how simple it is to seek professional help. Also, prompt handling of patient grievances and clear solutions to many problems promote patient acceptance.
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Market Segmentation
Based on Component
- Service
- Software
Based on the Deployment Mode
- On-Premise
- Cloud-Based
Based on the Application
- Symptom Checking & Medication Assistance
- Appointment Scheduling & Medical Guidance
Based on End User
- Patients
- Healthcare Providers
- Insurance Companies
- Other End-Users
By Geography
- North America
-
- The US
- Canada
- Mexico
- Western Europe
-
- Germany
- France
- The UK
- Spain
- Italy
- Portugal
- Ireland
- Austria
- Switzerland
- Benelux
- Nordic
- Rest of Western Europe
- Eastern Europe
-
- Russia
- Poland
- The Czech Republic
- Greece
- Rest of Eastern Europe
- APAC
- China
- Japan
- South Korea
- India
- Australia & New Zealand
- Indonesia
- Malaysia
- Philippines
- Singapore
- Thailand
- Vietnam
- Rest of APAC
- Latin America
-
- Brazil
- Colombia
- Chile
- Argentina
- Costa Rica
- Rest of Latin America
- Middle East & Africa
-
- Algeria
- Egypt
- Israel
- Kuwait
- Nigeria
- Saudi Arabia
- South Africa
- Turkey
- United Arab Emirates
- Rest of MEA
Competitive Landscape
Major players are continuously working towards the development of new generation technologies that will in faster detection of new users and with reduced cost.
Some of the major players include:
- Your MD
- PACT Care BV
- Woebot Labs
- Sensely Inc
- Ada Digital Health Ltd
- HealthTap Inc
- Infermedica
- Babylon Health
- COM Inc
- Buoy Health Inc
- Other Key Players
Recent Development of the Healthcare Chatbots Market
- In March 2022 - WhatsApp introduced a new education programme chatbot that is especially suited for Indian young women in collaboration with the non-profit Girl Impact. The name of the chatbot is Bol Behen, which is equivalent to Talk Sister. Artificial intelligence powers it (AI). The goal of this initiative is to support young women and girls who might be worried about their sexual and physical well-being.
- In March 2022 - Genie, a soul chatbot system from Ivy.ai, allows companies to quickly build interactive chatbots that can differentiate between various sorts of content.
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