Insurance Business Process Outsourcing (BPO) Market Worth a Projected $8.9 Billion by 2028, Fueled by Automation and Digital Transformation Trends - SMEs Take the Lead in Adoption

Dublin, Feb. 02, 2024 (GLOBE NEWSWIRE) -- The "Insurance Business Process Outsourcing Market Report by Type, Enterprise Size, Application, and Region 2023-2028" report has been added to's offering.

The global insurance market is evolving rapidly as insurance business process outsourcing (BPO) becomes integral for companies seeking efficiency and customer satisfaction amid technological advancements. This comprehensive market report focuses on these transformative shifts, taking an incisive look at the trends and drivers influencing this sector's future.

Robotic process automation (RPA) and artificial intelligence (AI) emerge as significant catalysts propelling the insurance BPO market's growth. The report anticipates a steady rise in market size, from US$ 6.9 Billion in 2022 to an expected US$ 8.9 Billion by 2028, marking a CAGR of 4.3% during the forecasted period.

Claims Management Leads Market Segments

An analysis within the report reveals that claims management is at the forefront of the insurance BPO market, accounting for the highest share due to its critical role in enhancing customer experience and operational effectiveness.

Multi-Channel Support Enhances Customer Experience

The shift towards delivering superior customer experiences is a significant driver for BPO services. Providers now focus heavily on offering personalized, multi-channel customer support to meet and exceed customer expectations.

Digital integration continues to make waves, with BPO services incorporating online self-service portals, mobile applications, and chatbots to facilitate seamless customer engagement and improve back-end operations like policy issuance and claims handling.

Compliance and Cost-Effectiveness Propel Market Forward

In addition to technology-driven efficiencies, industry players are also leveraging BPO to navigate stringent regulatory compliance and achieve cost-effective operations. Cloud-based BPO solutions are further bolstering market growth, as they offer scalable, flexible, and secure platforms for insurance businesses worldwide.

North America Dominates Regional Market Share

Regionally, North America stands out as a dominant force in the insurance BPO market space, attributed to rapid digitization and a robust regulatory environment that ensures compliance and data security.

Competitive Landscape Dynamics

A detailed examination of the competitive landscape delineates key players who shape the insurance BPO arena. The report profiles leading firms that demonstrate innovation, service excellence, and competitive strategies.

An extensive segmentation analysis, touching upon enterprise size, application, and regional distribution, offers stakeholders a granular look into the insurance BPO market, enabling strategic decision-making and identification of growth opportunities.

  • Life and Pension Segment's Substantial Market Share
  • Small and Medium-Sized Enterprises Take the Lead in Adoption
  • Comprehensive Country-level Analysis

Companies Mentioned

  • Accenture plc
  • Cognizant
  • Genpact
  • Infosys Limited
  • Invensis Technologies Pvt. Ltd.
  • Mphasis Limited
  • WNS Limited

For more information about this report visit

About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.


Contact Data