It's All About Costs When It Comes to Utilities Implementing Automated Meter Reading Systems, Chartwell's 10th Edition AMR Report Reveals
November 03, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Nov. 3, 2005 (PRIMEZONE) -- Cost reduction continues to be the biggest benefit of automated meter reading (AMR) applications, yet the cost of these systems remains the biggest obstacle to...
Wean Customers Off Rebates, Recommends New Chartwell Report on Utility Energy Efficiency Programs
September 14, 2005 14:00 ET
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Chartwell, Inc.
ATLANTA, Sept. 14, 2005 (PRIMEZONE) -- Many utilities and other industry groups have come far enough in the process of educating customers and ensuring that manufacturers and retailers offer...
Utilities Get Large Customers' Attention with Load Management Programs and Online Bill Analysis Tools
August 23, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Aug. 23, 2005 (PRIMEZONE) -- Although 2004 saw more utilities launching a new product or service for residential customers than commercial and industrial (C&I) customers -- 42% vs. 29%...
Utility Products and Services: Online Bill Analysis and Online Move Services Most Likely to See Most Growth in the Future
July 19, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, July 19, 2005 (PRIMEZONE) -- It may have seemed like a slow year for product launches in the utility industry, but the data proves otherwise: 42% of utilities introduced a new product or...
Vendors Offering New Packages, But Most Utilities Still Cool to Prepay Programs, Says New Chartwell Report
July 14, 2005 13:19 ET
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Chartwell, Inc.
ATLANTA, July 14, 2005 (PRIMEZONE) -- Prepaid metering has seen several potentially positive changes over the past two years including new offerings designed to make it more attractive for utilities....
Half of Electric Utilities Using or Considering Using AMR for Remote Connect/Disconnect, Says New Chartwell Report
June 02, 2005 13:32 ET
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Chartwell, Inc.
ATLANTA, June 2, 2005 (PRIMEZONE) -- Looking to improve efficiency and customer service, more than half of electric utilities use, plan to use or are considering using automated meter reading (AMR)...
New Chartwell Report Highlights Web-Based Services Offered by Utilities and Strategies to Drive Usage
May 24, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, May 24, 2005 (PRIMEZONE) -- As web-based customer service becomes commonplace across the utility industry, utilities must determine what it is customers want from online services. An...
Give Customers Personalized Energy Audit Information Via Call Center, Billing Statements and Email, New Chartwell Report Advises
May 19, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, May 19, 2005 (PRIMEZONE) -- Well over half of the U.S. population has access to an online energy audit through their energy provider. But with less than 1% of the average utility's customer...
Georgia Power, OPPD, PPL & Puget Sound to Speak at Chartwell's Outage Management Audio Conference
May 11, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, May 11, 2005 (PRIMEZONE) -- Hurricanes, ice storms and even communication failures among utilities can produce long-term outages that lead previously passive regulators to insist utilities...
J.D. Power to Keynote Chartwell Summit on Fostering Relationships with Mid-Size Business Customers, June 22-23 in Atlanta
May 10, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, May 10, 2005 (PRIMEZONE) -- What are the best communication strategies for reaching mid-size business customers? How can utilities improve their customer satisfaction scores among this...