EMACS 2005 Conference and Expo Returns to The Sunshine State with Essential Information for Utility Professionals
May 05, 2005 13:20 ET
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Chartwell, Inc.
ATLANTA, May 5, 2005 (PRIMEZONE) -- EMACS 2005, Chartwell's Energy Marketing and Customer Service Conference, will be held October 25-28 in Miami, Fla., conference organizer Chartwell Inc. announces....
Innovation and Caution Must be Built Into Utilities' Formal Product Development Processes, New Chartwell Research Shows
March 17, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, March 17, 2005 (PRIMEZONE) -- In the energy industry, introducing new products is risky. Chartwell research shows that dozens of utility products are pulled from the market each year....
AMR Growth Slows, But Interest in Advanced Applications Appears on the Rise
March 15, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, March 15, 2005 (PRIMEZONE) -- Growth in automated meter reading (AMR) appears to be slowing, but with increased utility interest in more advanced systems, the industry remains healthy,...
New Chartwell Report Details Various Utilities' Strategies for Tracking Key First-Call Resolution Metric
March 03, 2005 14:33 ET
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Chartwell, Inc.
ATLANTA, March 3, 2005 (PRIMEZONE) -- Although most utilities do not measure first-call resolution (FCR), those that do focus on this metric use a variety of methods to track repeat customer calls,...
Most Regulators Not Following 'Smart Metering' Lead Set By California, Ontario, Says New Chartwell Report
February 24, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Feb. 24, 2005 (PRIMEZONE) -- Most states are not following the lead set by regulators in California and Ontario to push utilities to install smart meters in large quantities, according to a...
Utility-Sponsored New Home Programs Help Builders Get on the Energy-Efficiency Bandwagon, New Chartwell Report Shows
February 09, 2005 11:02 ET
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Chartwell, Inc.
ATLANTA, Feb. 9, 2005 (PRIMEZONE) -- Educating builders, homeowners and realtors about energy efficiency, providing financial incentives, and helping market energy-efficient new homes and their...
Mesh Technologies Likely to Drive Utilities to Deploy Wireless AMR Technologies, Says New Chartwell Report
February 02, 2005 13:55 ET
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Chartwell, Inc.
ATLANTA, Feb. 2, 2005 (PRIMEZONE) -- Technologies that reduce the cost while increasing the reliability of wireless networks will likely drive more utilities to install these systems in the coming...
Chartwell Report: More than Three-Quarters of Utilities Now Rely on Off-The-Shelf Software for Customer Information and Billing
February 01, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Feb. 1, 2005 (PRIMEZONE) -- Off-the-shelf software applications, either modified or commercial, now make up at least 80% of the customer information systems in place or soon to be...
Chartwell's Advanced Metering Summit to Feature Roundtables, Panel Discussions and Tour of Nation's Largest Fixed Network Installation
January 13, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Jan. 13, 2005 (PRIMEZONE) -- Do you want to learn directly from your peers about how they are handling automated meter reading (AMR) issues such as business case development? How mesh...
Providing Financing Options Helps Utilities 'Close the Sale,' New Chartwell Report Shows
January 04, 2005 13:00 ET
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Chartwell, Inc.
ATLANTA, Jan. 4, 2005 (PRIMEZONE) -- Providing customers financing can help utilities achieve core business-related goals -- such as energy efficiency or increased meter spin -- and bolster their...