Chartwell Reports Utilities See Higher Business Customer Satisfaction Scores When They Implement Mid-Size Business Customer Programs
August 10, 2006 14:00 ET | Chartwell, Inc.
ATLANTA, Aug. 10, 2006 (PRIMEZONE) -- More utilities are striving to foster relationships with mid-size business customers through account management programs, specialized call centers, or targeted...
ACSI Leader to Headline Chartwell's 9th EMACS Conference & Expo
May 25, 2006 14:00 ET | Chartwell, Inc.
ATLANTA, May 25, 2006 (PRIMEZONE) -- EMACS 2006, the Energy Marketing and Customer Service Conference to be held October 3-6 in greater Chicago, will feature a keynote presentation from world-renowned...
What Utility Program Often Has More Sign-Ups Than Any Other? Direct Load Control, Reveals New Chartwell Report
April 04, 2006 13:00 ET | Chartwell, Inc.
ATLANTA, April 4, 2006 (PRIMEZONE) -- Load control programs - such as cycling of residential customers' air conditioners - are quite successful at many utilities. Proprietary Chartwell research of...
J.D. Power to Keynote Chartwell Summit on Fostering Relationships with Mid-Size Business Customers, May 11-12 in Phoenix
March 21, 2006 13:00 ET | Chartwell, Inc.
ATLANTA, March 21, 2006 (PRIMEZONE) -- Some of the most influential names and companies in the utility industry will highlight this year's Chartwell Best Practices Summit on Fostering Relationships...
Chartwell Best Practice Award to Recognize Excellence in Serving Mid-Size Business Customers
March 07, 2006 13:00 ET | Chartwell, Inc.
ATLANTA, March 7, 2006 (PRIMEZONE) -- Utilities will finally be recognized for their efforts in serving an important customer segment, but one which traditionally has garnered little attention. The...
Warranty Programs Often Reported as Utilities' Most Profitable Product, Chartwell Finds
February 01, 2006 13:30 ET | Chartwell, Inc.
ATLANTA, Feb. 1, 2006 (PRIMEZONE) -- Sixteen percent of utilities Chartwell surveyed in 2005 said that home warranty products were the most profitable of all the products and services they offer...
To Maximize the Benefits of Collecting Metering Data, Plan Ahead, the Latest Report from Chartwell Says
January 11, 2006 14:00 ET | Chartwell, Inc.
ATLANTA, Jan. 11, 2006 (PRIMEZONE) -- More metering data than ever is rolling in from AMR systems and utilities are struggling to manage and benefit from it. The latest report from Chartwell, Meter...
New Chartwell Report on Renewable Energy Reveals Average Prices, Participation Rates in Green Power Programs
January 10, 2006 14:00 ET | Chartwell, Inc.
ATLANTA, Jan. 10, 2006 (PRIMEZONE) -- Green power offerings among utilities are growing for a number of reasons, from state mandates to greater customer demand. In fact, the percentage of North...
Automated Meter Reading Industry Continues Steady Growth Amidst Bullish Predictions
January 09, 2006 10:59 ET | Chartwell, Inc.
ATLANTA, Jan. 9, 2006 (PRIMEZONE) -- Some experts predict advanced metering infrastructure (AMI) deployments are going to vastly increase over the next couple of years. However, current data shows AMI...
Utilities' Use of Market Research Expanded to Improve Customer Satisfaction, New Chartwell Report Reveals
November 08, 2005 13:00 ET | Chartwell, Inc.
ATLANTA, Nov. 8, 2005 (PRIMEZONE) -- Utilities have embraced market research as a vital tool in customer satisfaction. Why? The establishment of customer-driven products, services and programs...