Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center
March 29, 2023 11:15 ET
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Upstream Works Software Ltd.
WOODBRIDGE, ONTARIO, March 29, 2023 (GLOBE NEWSWIRE) -- Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI...
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences
June 02, 2022 09:00 ET
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Upstream Works Software Ltd.
WOODBRIDGE, Ontario, June 02, 2022 (GLOBE NEWSWIRE) -- Upstream Works, a provider of omnichannel contact center solutions, announces today a suite of artificial intelligence (AI) application...
Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace
September 09, 2021 10:00 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, Sept. 09, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge...
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
May 05, 2021 09:14 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS...
Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year Award
March 18, 2021 10:13 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, March 18, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd. announced today that TMC, a global, integrated media company, has named the Upstream Works Desktop (UWD) as a...
Upstream Works Announces New Chief Revenue Officer to Lead Global Sales
March 16, 2021 10:00 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, March 16, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced that Jeff Palmer has rejoined the company in the...
Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
December 09, 2020 11:00 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, Dec. 09, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist...
Upstream Works Unifies CX with New Desktop for Digital Workers
December 08, 2020 10:15 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, Dec. 08, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The...
Upstream Works Announces New Software for Richer Engagements and Ease of Administration
June 03, 2020 13:30 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, June 03, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works...
Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise
September 17, 2019 10:00 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, Sept. 17, 2019 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Local...