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October 20, 2023 09:00 ET | Source: Interactions

Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service

FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
August 15, 2023 09:00 ET | Source: Voiceflow

Voiceflow Announces $15M Investment from OpenView Venture Partners

SAN FRANCISCO and TORONTO, Aug. 15, 2023 (GLOBE NEWSWIRE) -- Voiceflow, the industry’s first and leading collaboration platform for building AI agents, today announced it has closed a $15 million...
June 28, 2023 09:00 ET | Source: Interactions

Interactions Named One of Comparably’s Best Places to Work

FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
June 20, 2023 09:00 ET | Source: Interactions

Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents

FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
June 06, 2023 09:00 ET | Source: Interactions

Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service

FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
February 28, 2023 09:00 ET | Source: Interactions

Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth

FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
January 25, 2023 09:00 ET | Source: Interactions

Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience

FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
November 10, 2022 09:00 ET | Source: Interactions

Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment

FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...
August 30, 2022 09:15 ET | Source: Innovative Payment Solutions

Innovative Payment Solutions Introduces Voice Command Function for IPSIPay App Through Collaboration with Conversational AI Technology Provider DRUID

CARMEL BY THE SEA, Calif., Aug. 30, 2022 (GLOBE NEWSWIRE) -- Innovative Payment Solutions, Inc. (OTCQB:IPSI) (“IPSI” or the “Company”), a fintech provider of digital payment solutions to both...
July 20, 2022 09:00 ET | Source: Interactions

Interactions Poised for Record Growth with New CMO Hire and Fresh Investment from Runway Growth Capital

FRANKLIN, Mass., July 20, 2022 (GLOBE NEWSWIRE) -- Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced the addition of Peter Mullen...