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March 14, 2024 09:00 ET | Source: Brevo

Brevo Unveils Commerce Suite for Retail and E-Commerce Customers

SEATTLE, March 14, 2024 (GLOBE NEWSWIRE) -- Brevo, a leading provider of Customer Relationship Management (CRM) solutions, announced the launch of Brevo Commerce Suite, a new solution that provides...
December 14, 2023 09:30 ET | Source: GoodFirms

91.1% of the surveyed businesses Agree that a Good Customer Experience Contributes to Higher Customer Retention: GoodFirms Survey

Washington, Dec. 14, 2023 (GLOBE NEWSWIRE) -- GoodFirms, a universally renowned B2B ratings and reviews platform, released its recent survey research report-"Customer Experience Management: Demand,...
October 20, 2023 09:00 ET | Source: Interactions

Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service

FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
June 28, 2023 09:00 ET | Source: Interactions

Interactions Named One of Comparably’s Best Places to Work

FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
June 20, 2023 09:00 ET | Source: Interactions

Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents

FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
June 06, 2023 09:00 ET | Source: Interactions

Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service

FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
May 09, 2023 09:00 ET | Source: BigPanda

BigPanda Names Joanna Johnston Chief Customer Officer

SAN FRANCISCO, May 09, 2023 (GLOBE NEWSWIRE) -- BigPanda, Inc., the leader in Incident Intelligence and Automation powered by AIOps, today announced the appointment of Joanna Johnston to Chief...
February 28, 2023 09:00 ET | Source: Interactions

Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth

FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
January 25, 2023 09:00 ET | Source: Interactions

Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience

FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
November 10, 2022 09:00 ET | Source: Interactions

Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment

FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...

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