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July 20, 2026 09:38 ET | Source: eGain Corporation

eGain Named a Leader in the First-Ever Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems

eGain named a Leader in the inaugural Gartner® Magic Quadrant™ for Knowledge Management Systems for Customer Service
June 24, 2026 12:12 ET | Source: eGain Corporation

eGain Announces AI Agent for Zoom Contact Center

eGain launches its AI Agent for Zoom Contact Center, bringing instant, trusted answers and real-time guidance into live customer interactions.
June 23, 2026 11:25 ET | Source: eGain Corporation

eGain Declares the End of Ungoverned Healthcare AI

eGain launches its AI Knowledge Suite for Healthcare, offering a governed knowledge foundation for reliable AI in healthcare contact centers.