Latest News and Press Releases

Observe.AI today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor Assessment.

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences...

SAN FRANCISCO, Oct. 28, 2025 (GLOBE NEWSWIRE) -- CRESCENDO LIVE: SF -- Crescendo, the first AI-native contact center, today announced the launch of Multimodal AI, representing an industry-first...

For the 20th year, Arvig Answering Solutions has been presented with the Award of Excellence by the Canadian Call Management Association.

SAN FRANCISCO and NASHVILLE, Tenn., Oct. 23, 2025 (GLOBE NEWSWIRE) -- CUSTOMER CONTACT WEEK - Crescendo, the first AI-native contact center, and the first company to offer outcome-based pricing...

Helport AI deepens its BNPL partnership with Atome after strong regional results, aiming to scale AI-powered contact center teams across Southeast Asia.

PALO ALTO, Calif., Sept. 30, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, today announced a major expansion of its AI-powered Accent...

SAN FRANCISCO, Sept. 25, 2025 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced that it is on track to exceed $100 million in annual recurring revenue (ARR) by end...

CBE Companies wins 2025 BBB Torch Award for Ethics, recognized for integrity, transparency, and values-driven leadership across its global operations.

PALO ALTO, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, today announced that TaskUs, a leading provider of outsourced...