CoreDial to Showcase Innovative CCaaS Solutions at Enterprise Connect
March 15, 2019 10:17 ET
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CoreDial, LLC
Recognized Cloud Communications Leader Will Demonstrate its CoreNexa™ CCaaS Offering That Enables Channel Partners to Strengthen Customer Relationships and Optimize Revenue BLUE BELL, PA, March ...
CGS Named 2019 Stevie® Gold Award Winner
February 25, 2019 14:45 ET
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CGS
NEW YORK, Feb. 25, 2019 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the gold winner of the 2019 Stevie® Award in the...
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance
February 21, 2019 08:55 ET
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CallMiner
Waltham, MA, Feb. 21, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced today a partnership with...
Voci Technologies Appoints CEO, CFO and VP of Operations; Reaches Major Corporate Milestones
February 20, 2019 10:05 ET
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Voci Technologies Incorporated
PITTSBURGH, Feb. 20, 2019 (GLOBE NEWSWIRE) -- Voci Technologies, a leading speech analytics platform provider, today announced that it has made strategic senior-level appointments to the executive...
Innovest Global Adds $600,000 to Call Center Contract
February 01, 2019 09:00 ET
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Innovest Global, Inc
CLEVELAND, Ohio, Feb. 01, 2019 (GLOBE NEWSWIRE) -- Innovest Global Inc. (OTC Markets: IVST) (the "Company" or "Innovest"), a conglomerate with operations in commercial and industrial products and...
Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub
January 30, 2019 09:14 ET
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Jacada
ATLANTA, Jan. 30, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions today announced that it has released Jacada Interact 11, the latest release of its Customer Service...
Liveops Ranks 4th on FlexJobs Top 100 Companies to Watch for Remote Jobs in 2019
January 17, 2019 09:00 ET
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Liveops
SCOTTSDALE, Ariz., Jan. 17, 2019 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled workforces for customer service and sales, today announced that it earned the number four ranking...
Putnam Investments Recognized for Delivering Exceptional Total Client Experience
January 09, 2019 11:00 ET
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DALBAR, Inc.
Marlborough, MA, Jan. 09, 2019 (GLOBE NEWSWIRE) -- DALBAR announced today that Putnam Investments has earned the Total Client Experience Award for consistently delivering an exceptional all-around...
DALBAR Announces 2018 Best-In-Class Annuity Service Providers
December 20, 2018 12:29 ET
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DALBAR, Inc.
Marlborough, MA, Dec. 20, 2018 (GLOBE NEWSWIRE) -- We are currently in what many refer to as the “Age of the Customer” where consumers across industries are demanding more from the companies with...
MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019
December 18, 2018 18:33 ET
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MCI, LC
MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new and...