Latest News and Press Releases

Observe.AI announces the general availability of the company’s VoiceAI agents capable of automating all customer interactions in the contact center.

eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.

PALO ALTO, Calif., Feb. 19, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, announced a $65M Series B funding round, accelerating the company’s...

Dublin, Jan. 08, 2025 (GLOBE NEWSWIRE) -- The "ESG Initiatives in the Contact Center, 2024" report has been added to ResearchAndMarkets.com's offering.This growth opportunity analysis examines...

Dublin, Dec. 16, 2024 (GLOBE NEWSWIRE) -- The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact...

Dublin, Dec. 02, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Market Forecast 2024-2032" report has been added to ResearchAndMarkets.com's offering. The market is analyzed by product,...

Dublin, Nov. 18, 2024 (GLOBE NEWSWIRE) -- The "Contact Center as a Service (CCaaS) Market - Forecasts from 2024 to 2029" report has been added to ResearchAndMarkets.com's offering.The contact...

Cyber Acoustics and Jebel Telecom have announced a partnership to meet the rapid demand for call center solutions in India.

Dublin, Oct. 31, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.The global contact center market is forecasted to grow by...

Kelly has been named a Leader on Everest Group’s 2024 US Contingent Staffing PEAK Matrix® for business and professional as well as industrial staffing.