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Contact Center
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
March 18, 2025 13:05 ET
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eGain Corporation
eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.
Sanas Raises $65 Million Series B, Accelerating Global Adoption of Its Real-Time Speech Understanding Technology
February 19, 2025 12:00 ET
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Sanas
PALO ALTO, Calif., Feb. 19, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, announced a $65M Series B funding round, accelerating the company’s...
ESG Initiatives in the Contact Center Research Study: Sustainability is Just the Start - Updating CCaaS Providers' Opportunities Through Broader ESG Strategies
January 08, 2025 05:07 ET
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Research and Markets
Dublin, Jan. 08, 2025 (GLOBE NEWSWIRE) -- The "ESG Initiatives in the Contact Center, 2024" report has been added to ResearchAndMarkets.com's offering.This growth opportunity analysis examines...
Contact Center as a Service (CCaaS) Market Report 2024-2025: Utilization of GenAI is the Most Pervasive Trend for the CCaaS Market
December 16, 2024 11:23 ET
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Research and Markets
Dublin, Dec. 16, 2024 (GLOBE NEWSWIRE) -- The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact...
Contact Center Analytics Industry Forecast (2024-2032) by Product, Deployment Model, Organisation Size, Application, End-use and Region
December 02, 2024 10:27 ET
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Research and Markets
Dublin, Dec. 02, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Market Forecast 2024-2032" report has been added to ResearchAndMarkets.com's offering. The market is analyzed by product,...
Contact Center as a Service (CCaaS) Analysis Report 2024-2029: A Booming Corporate Culture Fueling the $16.3 Billion Market
November 18, 2024 04:05 ET
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Research and Markets
Dublin, Nov. 18, 2024 (GLOBE NEWSWIRE) -- The "Contact Center as a Service (CCaaS) Market - Forecasts from 2024 to 2029" report has been added to ResearchAndMarkets.com's offering.The contact...
Cyber Acoustics and Jebel Telecom Partner to Deliver Cyber Acoustics Solutions Across India
November 10, 2024 20:30 ET
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Cyber Acoustics, Inc.
Cyber Acoustics and Jebel Telecom have announced a partnership to meet the rapid demand for call center solutions in India.
Contact Centers Industry and Competition Analysis Report, 2024-2028 - CAGR of 10.7% Projected, Driven by the Rising Adoption of Cloud-Based Contact Centers
October 31, 2024 07:37 ET
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Research and Markets
Dublin, Oct. 31, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.The global contact center market is forecasted to grow by...
Kelly Named a Professional and Industrial Staffing Leader by Everest Group
October 01, 2024 07:25 ET
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Kelly Services, Inc.
Kelly has been named a Leader on Everest Group’s 2024 US Contingent Staffing PEAK Matrix® for business and professional as well as industrial staffing.
Jabra unveils its AI-powered speech enhancement solution for contact center professionals
September 10, 2024 09:00 ET
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Jabra
Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to increase focus on the conversation.