Latest News and Press Releases

Melbourne, Australia, Feb. 18, 2025 (GLOBE NEWSWIRE) -- Contact centre leaders are being asked to do more than ever: reduce churn, improve compliance, and coach their teams to deliver amazing...

Dublin, May 16, 2024 (GLOBE NEWSWIRE) -- The "Contact Centre Operations Industry in South Africa" report has been added to ResearchAndMarkets.com's offering. This report on contact centre...

Dublin, Jan. 30, 2024 (GLOBE NEWSWIRE) -- The "Global Contact Centre as a Service (CCaaS) Market (2023 Edition): Analysis by Offering (Solutions, Services), Enterprise Size, End-User Industry, By...

Xperigo, automotive industry’s leading Contact Centre provider, was awarded a 3rd Consecutive time as one of Canada’s Most Admired Corporate Cultures.

MARKHAM, ONTARIO, Sept. 26, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading Contact Centre provider of end-to-end customer experience management services including Roadside...

Dublin, Jan. 12, 2023 (GLOBE NEWSWIRE) -- The "Contact Centre Software Global Market Report 2022" report has been added to ResearchAndMarkets.com's offering. This report provides strategists,...

Dublin, March 02, 2022 (GLOBE NEWSWIRE) -- The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to ResearchAndMarkets.com's offering. This...

Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Centre Operations in South Africa 2021" report has been added to ResearchAndMarkets.com's offering. This report focuses on the South African...

TORONTO, May 19, 2021 (GLOBE NEWSWIRE) -- Today, Burnie Group, a leading Toronto-based management consulting firm, announced a new Canadian Bank Contact Centre Benchmark.  The benchmark...

Nottingham, United Kingdom, Sept. 15, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum...