Latest News and Press Releases

TransCore has named Deborah Sharpless as its first Chief Experience Officer to lead customer experience initiatives.

NEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, Crescendo announced the launch of its Multimodal AI Shopping Assistant on the Shopify App Store, with chat-to-order conversion rates as high...

SAN FRANCISCO, Jan. 12, 2026 (GLOBE NEWSWIRE) -- Ellipsis Health today announced it has launched Sage on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts. This...

Talkdesk released its Post-2025 Holiday Shopping Survey, revealing that AI was deeply embedded across most Americans’ holiday shopping journeys.

Kahuna Labs spotlights a Constellation Research report showing how AI enhances frontline productivity by accelerating decision velocity.

Talkdesk introduced Customer Experience Automation-powered Commerce Orchestration and announced a new Talkdesk Consumer Goods Experience Cloud.

Kahuna Labs named Atul Nanda Executive Advisor to guide AI-driven product strategy, drawing on his leadership at Google, Salesforce, and Atlassian globally

iQor CXBPO™ acquires OP360, expanding global CX capabilities and scale while uniting people-first cultures and tech-enabled service excellence.

Kahuna Labs appoints customer support leader Judith Platz as Field Chief Customer Officer to help advance the future of AI-powered enterprise support.

Percepta was recognized with nine honors at the 2025 MarCom Awards and six Comparably Awards, celebrating its culture, leadership, and employee experience.