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March 10, 2026 09:23 ET | Source: TTEC Services Corporation

TTEC Takes Home Seven Stevie® Awards for Pioneering AI-Driven Customer Experience and Sales Excellence

TTEC received seven awards recognizing innovation in AI-enabled training, advanced hiring, complex enterprise sales, and global CX delivery.
March 10, 2026 09:00 ET | Source: Zoom Communications, Inc.

Zoom expands enterprise agentic AI platform to orchestrate workflows across collaboration and customer experience

Zoom unveiled the expansion of its enterprise agentic AI platform, introducing new workflow orchestration capabilities across Zoom Workplace, Phone, and CX
March 09, 2026 05:58 ET | Source: Business Media International Sdn. Bhd.

CXP Best Customer Experience Awards 2025

KUALA LUMPUR, Malaysia, March 09, 2026 (GLOBE NEWSWIRE) -- CXP Best Customer Experience Awards 2025, organised by Business Media International, has announced the winners of the region’s leading...
March 05, 2026 08:30 ET | Source: TTEC Digital

TTEC Digital Achieves Dual Honors in Google Cloud Public Sector Innovation

TTEC Digital has been recognized by Google for expertise in customer engagement and validated in data and analytics.
February 25, 2026 11:00 ET | Source: Crescendo

Crescendo Replaces Traditional CX Dashboards with AI-Native Insights

SAN FRANCISCO, Feb. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced a major evolution of Crescendo AI Insights, which replaces passive dashboards with...
February 25, 2026 07:00 ET | Source: CGS

CGS Nexus Doubles the Size of Its BPO Operation in Colombia

CGS Nexus, the newly launched global BPO brand of Computer Generated Solutions, has doubled the size of its Colombia operations.
February 23, 2026 13:00 ET | Source: iQor US Inc.

iQor CXBPO™ Expands AI-Powered Gaming Practice as Demand Accelerates

iQor CXBPO expands its AI-powered Gaming Practice led by John Pompei amid 140% YoY growth, strengthening player support, trust and safety, and analytics.
February 16, 2026 08:00 ET | Source: TTEC Services Corporation

TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™

TTEC is expanding and growing the enterprise adoption of its AI-driven frontline performance ecosystem, anchored by TTEC RealSkill™ and TTEC Perform™.
February 16, 2026 06:30 ET | Source: Brown & Brown, Inc.

Brown & Brown announces appointment of Dorothea (Dori) Henderson as chief information technology officer

Dori Henderson named Brown & Brown CITO, will lead technology strategy, improve digital capabilities, and enhance technology user experiences
February 11, 2026 09:52 ET | Source: COPC

COPC Inc. Announces the new COPC Customer Experience (CX) Standard, Release 8.0

WINTER PARK, FL, Feb. 11, 2026 (GLOBE NEWSWIRE) -- COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX),...