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December 18, 2025 16:30 ET | Source: Percepta

Percepta Closes Out 2025 with a Wave of Awards, Including Nine MarCom Wins and Six Comparably Honors

Percepta was recognized with nine honors at the 2025 MarCom Awards and six Comparably Awards, celebrating its culture, leadership, and employee experience.
December 18, 2025 10:03 ET | Source: Inbenta

Inbenta AI Appoints Channel Veteran Brandon Pineda to Spearhead Aggressive Ecosystem Expansion as Head of Global Partnerships Amid Surging Demand for Production-Ready Enterprise AI

Inbenta AI, an innovator in production-ready AI agents, today announced it has tapped channel veteran Brandon Pineda as its new Head of Global Partnerships
December 17, 2025 09:12 ET | Source: Retell AI

Retell AI, Fastest-Growing AI Voice Agent Platform, Launches First Automated QA Solution to Accelerate Enterprise Adoption of Voice AI

SAN CARLOS, Calif., Dec. 17, 2025 (GLOBE NEWSWIRE) -- Retell AI, the fastest-growing AI voice agent platform, announced today the first automated QA solution for Voice AI. Retell Assure...
December 17, 2025 07:00 ET | Source: TTEC Digital

TTEC Digital Named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® for Mid-market Digital Transformation Services

TTEC Digital is recognized as a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® for Mid-market Digital Transformation Services.
December 15, 2025 13:26 ET | Source: Procedureflow

Procedureflow Announces NiCE CXone Integration to Deliver Real-Time Visual Guidance for Contact Center Agents

Procedureflow, the intelligent knowledge management platform, announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance
December 11, 2025 09:21 ET | Source: Talkdesk, Inc

Talkdesk executive Michael Klein named finalist for Vendors in Partnership Bridge Builder Award

Michael Klein, global head of retail, travel, and hospitality marketing at Talkdesk, has been named a finalist in the Vendors in Partnership Awards.
December 04, 2025 13:48 ET | Source: iQor US Inc.

iQor CXBPO™ to Host ‘No BS. Drive Growth in 2026 Through AI-Powered Insights’ Live Executive Event Focused on the Next Era of Customer Experience

iQor CXBPO hosts a no-BS executive event on Dec. 10 revealing how AI-powered insights transform CX, boost performance, and drive growth in 2026.
December 04, 2025 09:30 ET | Source: Tealium Inc.

Tealium enables AI-powered contact center solutions with Amazon Connect integration

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences...
December 02, 2025 09:00 ET | Source: Procedureflow

Procedureflow Launches AI Search and AI Process Designer to Transform Knowledge Management and Process Creation

Procedureflow introduces AI Process Designer and AI Search to help teams find answers faster, create processes quickly and deliver better customer service.
November 28, 2025 09:57 ET | Source: TSplus

TSplus Introduces New Feedback & Roadmap Platform to Enhance the Remote Desktop User Experience

The new Feedback and Roadmap platform empowers users, strengthens communication, and helps the TSplus team deliver the best remote desktop user experience!