Ushur Expands Contact Center Ecosystem with Amazon Connect Integration
July 12, 2023 11:00 ET
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Ushur
SANTA CLARA, Calif., July 12, 2023 (GLOBE NEWSWIRE) -- Ushur, the AI-powered leader in Customer Experience Automation™ (CXA), today announced the expansion of its relationship with Amazon Web...
Frame AI Announces New Product Features that Streamline Privacy Compliance and Minimize Costs of Customer Service Requests
June 27, 2023 10:15 ET
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Frame AI
NEW YORK, June 27, 2023 (GLOBE NEWSWIRE) -- Frame AI, the leading AI-powered, customer intelligence platform, announced today the availability of new product features focused on Enterprise use...
Coveo Unleashes Groundbreaking GenAI Enterprise Product with Customer Design Partners and Exclusive Pricing Offer for Early Adopters
June 08, 2023 08:30 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 08, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
Global Customer Care BPO Market Forecast to 2028: Emergence of Technologies such as Artificial Intelligence and Cloud Computing Bodes Well for the Sector
June 07, 2023 09:03 ET
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Research and Markets
Dublin, June 07, 2023 (GLOBE NEWSWIRE) -- The "Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution and End User" report has been added to ...
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
Coveo Report: Bad Self-Service is Worse Than No Self-Service
June 06, 2023 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 06, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
SVT Robotics Names David Bates as VP of Customer Success
June 01, 2023 09:02 ET
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SVT Robotics
NORFOLK, Va., June 01, 2023 (GLOBE NEWSWIRE) -- SVT Robotics, a leader in enterprise software for the integration and deployment of industrial robotics, today announced the appointment of David...
Coveo Report: Could Case Swarming Be The Answer to Swivel Chair Syndrome?
May 11, 2023 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, May 11, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
GPS Capital Markets Honored as ‘Customer Service Department of the Year’ Stevie® Award Winner in the 2023 American Business Awards®
May 11, 2023 07:05 ET
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GPS Capital Markets
SALT LAKE CITY, May 11, 2023 (GLOBE NEWSWIRE) -- GPS Capital Markets, LLC, a leading fintech firm offering corporate foreign exchange services, has been awarded for the second time, a Stevie® Award...
Jitterbit Honored as Silver Stevie® Award Winner in 2023 American Business Awards®
May 04, 2023 12:00 ET
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Jitterbit
ALAMEDA, Calif., May 04, 2023 (GLOBE NEWSWIRE) -- Jitterbit, a global leader for empowering transformation through automation, has been recognized with a prestigious Stevie® Award in the 21st Annual...