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Adaptiva Named as Finalist in 2023 Stevie® Awards for Sales & Customer Service
January 25, 2023 12:00 ET | Adaptiva
KIRKLAND, Wash., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Adaptiva was named a Finalist today in the Customer Service Department of the Year - Computer Software - Up to 100 Employees, and Front-Line...
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Leading Voice of Customer (VoC) Analytics Vendor Benchmark Report 2022: Verint, Nice, Qualtrics, Medallia, DataEQ, CallMiner, Wonderflow, SANDSIV, InMoment, and Cisco
October 26, 2022 06:38 ET | Research and Markets
Dublin, Oct. 26, 2022 (GLOBE NEWSWIRE) -- The "Voice of Customer Analytics, 2022: Frost Radar Report" report has been added to ResearchAndMarkets.com's offering. The report presents competitive...
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Yulu Bikes Invests in Real-Time Customer Support with Freshworks Software
October 11, 2022 00:30 ET | Freshworks Inc
BENGALURU, India, Oct. 11, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that Yulu Bikes, the largest Micro...
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GoTo Launches Co-browse to Simplify and Improve Customer Experience and Support
September 27, 2022 09:01 ET | GoTo
BOSTON, Sept. 27, 2022 (GLOBE NEWSWIRE) -- GoTo, the all-in-one business communications and IT support platform, today announced the launch of Co-browse within GoTo Contact Center. This feature...
Global Customer Communications Management Market
The Worldwide Customer Communications Management Industry is Expected to Reach $2.7 Billion by 2028
August 02, 2022 05:48 ET | Research and Markets
Dublin, Aug. 02, 2022 (GLOBE NEWSWIRE) -- The "Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component, Deployment, Enterprise Size, and...
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Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
July 28, 2022 09:00 ET | Momentive Inc.
SAN MATEO, Calif., July 28, 2022 (GLOBE NEWSWIRE) -- Momentive (Nasdaq: MNTV), a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, today announced the availability...
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Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages
July 27, 2022 08:00 ET | Freshworks Inc
Freshchat conversational messaging capabilities expand to Google’s Business Messages as customers engage on Google Maps and Google Search to seek out support SAN MATEO, Calif., July 27, 2022 (GLOBE...
Issuetrak plus Zapier
Launching Now: Issuetrak 15 With Zapier Integration
May 04, 2022 11:00 ET | Issuetrak
NORFOLK, Va., May 04, 2022 (GLOBE NEWSWIRE) -- With the release of version 15, Issuetrak, a leading Norfolk-based ticketing software company, now offers integration with Zapier, a no-code automation...
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Freshworks Reports First Quarter 2022 Results
May 03, 2022 16:05 ET | Freshworks Inc
First quarter revenue grew 42% year over yearContinued business efficiency with $1.4 million in net cash from operating activitiesNet dollar retention rate increased to 115%, up 1 percentage point...
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Freshworks Launches its First Unified CRM for E-Commerce Companies
April 26, 2022 07:55 ET | Freshworks Inc
SAN MATEO, Calif., April 26, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched Freshworks CRM for e-commerce, a...