Latest News and Press Releases

eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.

eGain announces that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

eGain announces that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

eGain was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.

eGain announces game-changing enhancements to its AI Knowledge Platform at its Solve 24 conference in Chicago.

Woodbridge, Ontario, Sept. 09, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge...

Woodbridge, Ontario, Dec. 09, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist...

MOUNTAIN VIEW, CA--(Marketwired - Jul 30, 2013) - CloudPhysics, who provides intelligent IT operations management for virtualized workloads, today introduced its Knowledge Base Advisor, a...