Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center
March 29, 2023 11:15 ET
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Upstream Works Software Ltd.
WOODBRIDGE, ONTARIO, March 29, 2023 (GLOBE NEWSWIRE) -- Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI...
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences
June 02, 2022 09:00 ET
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Upstream Works Software Ltd.
WOODBRIDGE, Ontario, June 02, 2022 (GLOBE NEWSWIRE) -- Upstream Works, a provider of omnichannel contact center solutions, announces today a suite of artificial intelligence (AI) application...
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
May 05, 2021 09:14 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS...
Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
December 09, 2020 11:00 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, Dec. 09, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist...
Upstream Works Announces New Software for Richer Engagements and Ease of Administration
June 03, 2020 13:30 ET
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Upstream Works Software Ltd.
Woodbridge, Ontario, June 03, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works...
Global 2000 Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations
August 07, 2019 04:00 ET
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3CLogic
ROCKVILLE, Md., Aug. 07, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud contact center solutions, today announced the selection of its Total Cloud offering by a Forbes Global 2000...