CAI Wins Bronze Stevie® Award for Best Use of Technology in Customer Service
April 23, 2024 09:00 ET
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CAI
CAI announced it earned the bronze Stevie® Award for Best Use of Technology in Customer Service.
CAI Partners with Moveworks to Leverage Conversational AI for Next Generation Service Desk
July 20, 2023 09:00 ET
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CAI
ALLENTOWN, Pa., July 20, 2023 (GLOBE NEWSWIRE) -- CAI, a global technology services firm, today announced its partnership with Moveworks, the leading conversational artificial intelligence (AI)...
65% of IT Help Desk Teams in the U.S. Report Unsustainable Levels of Stress and Burnout
May 12, 2022 09:05 ET
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Splashtop Inc.
Cupertino, CA, May 12, 2022 (GLOBE NEWSWIRE) -- Over the past two years, IT departments have served on the business frontlines, helping organizations quickly implement digital transformation...
MetricNet Announces Enhanced Webcast Schedule for 2022
February 17, 2022 03:00 ET
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MetricNet, LLC
INCLINE VILLAGE, Nev., Feb. 17, 2022 (GLOBE NEWSWIRE) -- MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022....
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022
January 18, 2022 03:00 ET
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MetricNet, LLC
INCLINE VILLAGE, Nev., Jan. 18, 2022 (GLOBE NEWSWIRE) -- For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg is...
Buchanan Technologies Receives 2021 HDI Team Certified Pinnacle of Excellence Award
April 13, 2021 09:00 ET
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Buchanan Technologies
GRAPEVINE, Texas, April 13, 2021 (GLOBE NEWSWIRE) -- Buchanan Technologies, a leading managed IT services provider, today announced it was recognized with the 2021 HDI Pinnacle of Excellence Award...
Buchanan Technologies Receives 2021 HDI Team Certified Pinnacle of Excellence Award
April 13, 2021 08:00 ET
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Buchanan Technologies
MISSISSAUGA, Ontario, April 13, 2021 (GLOBE NEWSWIRE) -- Buchanan Technologies, a leading managed IT services provider, today announced it was recognized with the 2021 HDI Pinnacle of Excellence...
ChoiceWORX Appoints Joe Schechter to Its Executive Management Team
October 07, 2020 08:45 ET
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ChoiceWORX
NEW YORK, Oct. 07, 2020 (GLOBE NEWSWIRE) -- In support of its accelerated business growth, ChoiceWORX, the AI-fueled digital labor platform company for enterprise IT service and support, today...
ChoiceWORX Emerges from Stealth, Raises Venture Capital for Market Expansion
July 22, 2020 08:45 ET
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ChoiceWORX
NEW YORK, July 22, 2020 (GLOBE NEWSWIRE) -- ChoiceWORX, the AI-fueled digital labor platform company for enterprise IT service and support, today announced a strategic investment round led by Tech...
HDI’s SupportWorld Live Moves to a Virtual Format This August
June 17, 2020 09:00 ET
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HDI
COLORADO SPRINGS, Colo., June 17, 2020 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, is pleased to announce SupportWorld Live: A...