CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 06, 2020 04:00 ET
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Corporate Ink for CallMiner
Nottingham, UK, May 06, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fuelled speech and customer interaction analytics, has been named a People’s Choice...
The Results Companies and Voci Technologies Announce Strategic Partnership
January 30, 2020 09:30 ET
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Voci Technologies Incorporated
PITTSBURGH, Jan. 30, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one of the world's leading Customer...
CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surges
January 30, 2020 09:15 ET
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Corporate Ink for CallMiner
WALTHAM, Mass., Jan. 30, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, has recorded another strong year...
Voci Technologies Q4 Caps off Strong Growth in 2019
January 22, 2020 13:26 ET
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Voci Technologies Incorporated
PITTSBURGH, Jan. 22, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies for contact centers, today announced that in 2019 it achieved record...
Global Natural Language Processing (NLP) Market is Set to Reach USD 23.0 billion by 2024, Observing a CAGR of 20.0% during 2019–2024: VynZ Research
January 08, 2020 13:08 ET
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VynZ Research
NEW YORK, Jan. 08, 2020 (GLOBE NEWSWIRE) -- The global natural language processing (NLP) market is expected to grow at a CAGR of 20.0% during the forecast period with its market size predicted to...
CallMiner Secures $75M Investment from Goldman Sachs
December 16, 2019 09:00 ET
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Corporate Ink for CallMiner
WALTHAM, Mass., Dec. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman...
CallMiner’s LISTEN 2019 Awards Highlight Speech Analytics Innovation and Success
November 07, 2019 09:15 ET
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Corporate Ink for CallMiner
HOLLYWOOD, Fla., Nov. 07, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced the winners of its 2019 LISTEN Awards, which...
New CallMiner AI-Enabled Emotion Solution Reveals Unique Sentiment Insight from Every Contact Center Conversation
November 05, 2019 08:30 ET
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Corporate Ink for CallMiner
HOLLYWOOD, Fla., Nov. 05, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced its emotion detection...
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
November 04, 2019 08:30 ET
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CallMiner
HOLLYWOOD, Fl., Nov. 04, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced enhancements to its text...
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
October 16, 2019 09:00 ET
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CallMiner
WALTHAM, Mass., Oct. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, today unveiled the findings of new data analysis on...