GfK User Centric to Help Practitioners Rethink the Status Quo in Contact Centers
November 14, 2012 13:02 ET
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GfK User Centric
CHICAGO, Nov. 14, 2012 (GLOBE NEWSWIRE) -- Client-focused organizations cannot run without effective tools; yet, many contact centers provide their representatives with inefficient software and...
GfK User Centric's Global Team to Share UX Best Practices and Lessons Learned in Webinar Series
October 23, 2012 07:00 ET
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GfK User Centric
CHICAGO, Oct. 23, 2012 (GLOBE NEWSWIRE) -- GfK User Centric, the largest global user experience research and design firm, today announced the next installment in its We Believe Experiences Matter...
GfK User Centric to Celebrate World Usability Day With Free Usability Reviews of 10 iPad Apps
October 08, 2012 17:11 ET
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GfK User Centric
CHICAGO, Oct. 8, 2012 (GLOBE NEWSWIRE) -- Does your iPad app have what it takes to be successful? GfK User Centric, a global user experience research and design firm, today announced it would conduct...
User Centric Named One of Fastest-Growing Private Companies in the U.S. by Inc. Magazine
August 28, 2012 16:47 ET
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GfK User Centric
CHICAGO, Aug. 28, 2012 (GLOBE NEWSWIRE) -- For the sixth consecutive year, Inc. magazine honored User Centric, the world's largest user experience research and design firm, as a member of its Inc....
Service Design: Beyond Customer Journey Mapping
June 15, 2012 10:54 ET
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GfK User Centric
CHICAGO, June 15, 2012 (GLOBE NEWSWIRE) -- Service Design is not a new discipline but too often it does not drive enough action and leaves people scratching their heads about where to begin. Creating...
"For a Better Agent Experience in Contact Centers, Press 1 Now"
May 24, 2012 13:32 ET
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GfK User Centric
CHICAGO, May 24, 2012 (GLOBE NEWSWIRE) -- Contact centers are the lifeblood of many companies. The best contact center agents can turn an angry customer into a passionate fan, but the worst can turn...
Winning Loyal Customers With Personalized Documentation
October 13, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 13, 2010) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS) today announced the release of a new study titled, "Dynamic and User-Centric Publishing...