Utility Efforts to Improve Ease of Doing Business Grapple With Energy Pricing Headwinds
April 11, 2024 09:00 ET
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Escalent, Inc.
A new Cogent Syndicated report from Escalent reveals that utilities continue to struggle to make it easy for their customers to do business with them.
Leading Utilities Increase Business Customer Engagement by Offering Reliable Energy Partnerships
December 19, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 19, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that persistent inflation and higher energy prices are impacting business customer engagement,...
Leading Utilities Increase Customer Engagement by Delivering on Value
December 14, 2023 09:30 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 14, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds as the impact of inflation and higher energy prices continues to reverberate through the Energy...
Declining Brand Trust and Higher Prices Drive Texas Customers to Shop for New Retail Electric Providers
October 19, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Oct. 19, 2023 (GLOBE NEWSWIRE) -- Between rising costs and an overall decline in brand trust, a remarkable 44% of Texas retail electric provider (REP) customers have indicated they...
Trusted Business Partners Have Elevated Their Relationships With Business Customers
July 20, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 20, 2023 (GLOBE NEWSWIRE) -- Utilities that have reacted more quickly to economic headwinds by increasing communication to their business customers are transforming their...
Utilities Investing More in Communication Continue to See Elevated Brand Trust
July 13, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 13, 2023 (GLOBE NEWSWIRE) -- Utilities that have maintained or increased what they spent on communication throughout the pandemic and ongoing economic difficulties are seeing...
Leading Utilities Engage Their Customers About the Energy Transition
April 18, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., April 18, 2023 (GLOBE NEWSWIRE) -- Although the urgency for environmental action has become clearer, the utility industry’s Environmental Dedication Index has dropped 17 points to...
Utility Business Customers Looking for Leadership in the Energy Transition
December 22, 2022 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 22, 2022 (GLOBE NEWSWIRE) -- A new Cogent Syndicated study from Escalent underscores how important it is for utilities to demonstrate their commitment to the environment. After...
Leading Utilities Increase Customer Engagement Through Communication Despite Inflation
December 14, 2022 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 14, 2022 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that despite rising energy costs, some stand-out utilities have scored well above their industry...
Texas Customers Are Shopping for New Retail Electric Providers as Overall Brand Trust Declines
September 28, 2022 09:00 ET
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Escalent, Inc.
LIVONIA, Mich., Sept. 28, 2022 (GLOBE NEWSWIRE) -- A striking 41% of Texas retail electric provider (REP) customers have indicated they plan to shop for a new REP in the next year. Declining level...