Top Utilities Lead the Way Out of Residential Scoring Slump
December 19, 2024 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 19, 2024 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that, for the first time since 2020, year-end utility customer engagement has improved. Although...
High Bills and Low Brand Trust Propel Texas Consumers to Reevaluate Their Retail Electric Providers
November 19, 2024 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Nov. 19, 2024 (GLOBE NEWSWIRE) -- More than half of Texas retail electric provider customers have indicated they plan to shop for a new REP in the next year. Savings is the key...
Utility Trusted Business Partners Prioritize Small Business Needs, Achieve Higher Engagement and Trust Scores
July 11, 2024 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 11, 2024 (GLOBE NEWSWIRE) -- Utilities that have focused on understanding and meeting the needs of small business customers are seeing significantly higher customer engagement....
Brand Trust Is Higher for Utilities That Spend More on Communication and Highlight Savings and Environmental Programs for Customers
June 27, 2024 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., June 27, 2024 (GLOBE NEWSWIRE) -- Higher investments in communication and more frequent messaging on preferred channels increase Americans’ trust in utility companies even though...
Utility Efforts to Improve Ease of Doing Business Grapple With Energy Pricing Headwinds
April 11, 2024 09:00 ET
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Escalent, Inc.
A new Cogent Syndicated report from Escalent reveals that utilities continue to struggle to make it easy for their customers to do business with them.
Leading Utilities Increase Business Customer Engagement by Offering Reliable Energy Partnerships
December 19, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 19, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that persistent inflation and higher energy prices are impacting business customer engagement,...
Leading Utilities Increase Customer Engagement by Delivering on Value
December 14, 2023 09:30 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 14, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds as the impact of inflation and higher energy prices continues to reverberate through the Energy...
Declining Brand Trust and Higher Prices Drive Texas Customers to Shop for New Retail Electric Providers
October 19, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Oct. 19, 2023 (GLOBE NEWSWIRE) -- Between rising costs and an overall decline in brand trust, a remarkable 44% of Texas retail electric provider (REP) customers have indicated they...
Trusted Business Partners Have Elevated Their Relationships With Business Customers
July 20, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 20, 2023 (GLOBE NEWSWIRE) -- Utilities that have reacted more quickly to economic headwinds by increasing communication to their business customers are transforming their...
Utilities Investing More in Communication Continue to See Elevated Brand Trust
July 13, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 13, 2023 (GLOBE NEWSWIRE) -- Utilities that have maintained or increased what they spent on communication throughout the pandemic and ongoing economic difficulties are seeing...