PORTLAND, Ore., Jan. 11, 2003 (PRIMEZONE) -- Nettel Holdings Inc. (OTCBB:NTTL), Berlin and Frankfurt Stock Exchanges (NT7, WKN 727487) today announced the completion of its new customer service and technical support call centers in the U.S. and Vietnam.
The new call centers were designed with assistance and input from clients of VoipXchange.net, Nettel Telecom International, and Nettel Trading.
The initial two months of setting up the call centers were used to equip them with the latest computers and telecommunications equipment. The third and fourth months were spent training management and staff on operation of the new equipment and call center techniques and procedures. Our carefully selected staff of 31 call center members was screened from over 400 applicants.
Since June 2003, subsidiaries of Nettel Holdings have received orders of over $164 million for VoipXchange.net wholesale minutes to domestic and international carriers, over $38 million worth of orders for prepaid calling cards from Nettel Telecom International clients and over $127 million worth of orders from Nettel Trading clients.
However, due to lack of quality customer service and technical support, management decided in August 2003 to temporarily postpone processing the majority of those orders until the customer service and technical support issues were resolved.
With the completion of the new call centers, VoipXchange.net, Nettel Telecom International, and Nettel Trading staff have started processing back orders as well accepting new orders.
Here are some of the highlights of the new call centers:
-- Staff of 31 fulltime well-trained customer service and technical
support personnel.
-- Customer service and technical support personnel are available 24
hours a day 7 days a week to provide customer service for
VoipXchange.net, Nettel Telecom International, and Nettel Trading.
-- In addition to handling customer service and technical support,
the staff is also trained to accept and process orders for
VoipXchange.net wholesale minutes orders, Nettel Telecom
International wholesale prepaid calling card orders, and Nettel
Trading's vast variety of orders ranging from metals and
commodities, to computer electronics.
-- The new call centers are well equipped with the latest computers,
telecommunication equipment, furniture and fixtures to support a
staff of over 200 customer and technical support personnel in the
future.
-- Due to the size of our customer base, reaching over 100
countries, our call centers can now provide help and accept
orders from customers in eight different languages; Chinese,
English, German, French, Japanese, Spanish, Russian and
Vietnamese.
More information about Nettel Holdings' new call center is available on Nettel Holdings website at http://www.nettelholdings.com
About Nettel Holdings, Inc.:
Nettel Holdings Inc. is a holding company owning subsidiaries engaged in a number of diverse business activities, the most important of which are telecommunications and software. The wholly owned subsidiaries of Nettel Holdings consist of Nettel Telecom International, VoipXchange.net, and EnTec Software. In addition, the Company operates Nettel Trading, which is involved in the trading of Metals, Chemicals, and other commodities.
Safe Harbor
Except for historical information contained herein, the statements in this news release are forward-looking statements that are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve known and unknown risks and uncertainties, which may cause a company's actual results in the future to differ materially from forecasted results. These risks and uncertainties include, among other things, the company's ability to attract qualified management, raise sufficient capital, and effectively compete against similar companies.