BELLEVUE, Wash., Nov. 17, 2004 (PRIMEZONE) -- Intelligent Results, a provider of customer relationship analytics solutions, continues to expand its executive team by adding Paul Adams as vice president of sales, Tom Croswell as vice president of product development, and Don Davey as director of collections and recovery solutions.
"Intelligent Results is continuing its rapid growth by adding these three key executives to an already strong management team, enabling us to scale to meet the increasing demands from customers and partners," said Kelly Pennock, president and CEO of Intelligent Results. "This team not only knows our customers and their business issues, they have the proven experience to help our customers get the most value out of our solutions."
Paul Adams, vice president of sales
Before joining Intelligent Results to head up North American and international sales, Adams was vice president for American Management Systems (AMS) where he led the Financial Services Group's $50 Million Western Regional sales team. Adams was responsible for delivering credit and banking systems to many of the nation's top financial institutions. Prior to AMS, Adams spent nearly ten years with Fair Isaac as strategic account executive responsible for relationship management and sales of automated credit scoring systems. Clients included leading companies such as American Express, Citibank, Wells Fargo, Bank of America, Chase, Chemical and Bank One.
"I've seen the impressive impact the Intelligent Results predictive models provide when they incorporate unstructured data into their analysis and I'm eager to expose more companies to this technology and the benefits it can deliver," said Adams. "With a solid management team, smart investors, and a stellar who's who list of clients, Intelligent Results is shaking up the customer relationship analytics space and I'm proud to now be part of that team."
Tom Croswell, vice president of product development
Croswell was previously founder, CEO and VP of product development for Blue Seas, a real-time business collaboration platform based on a proprietary XML messaging platform targeting the business integration market. Prior to Blue Seas, Croswell was VP of product development at Jabber, Inc where he developed the product requirements and features for Jabber's first commercial product, the only XML-based, high-throughput messaging platform available today. Additionally, Croswell was responsible for founding the NEC Redmond Technology Center which successfully focused NEC's broad technical and business interests into a strategic working partnership with Microsoft.
"Intelligent Results' customer analytics technology is clearly innovative and having already attracted five of the top ten banks in the nation, the demand for our mixed-data solutions is obvious," said Croswell. "I'm looking forward to expanding this strong team and increasing the technical lead Intelligent Results has established in predicting and understanding customer behavior."
Don Davey, director of collections and recovery solutions
Davey, who will be leading the collections and recovery product lines for Intelligent Results, is a seasoned professional in the collections industry. Davey was previously the director of market management at Fair Isaac, where he provided operational and business expertise in the Business Strategy, Strategic Partnerships, Product Development and Business Development areas to successfully launch three new products and services in the collections and recovery markets. Prior to Fair Isaac, Davey was chief operations officer at Asset Management Outsourcing, a multi-site collections and business process outsourcing company. Davey has also held senior management positions at GE Capital and Citicorp.
"Having run collections and recovery organizations, I am excited to be in a position to help these organizations increase collections and improve efficiencies by using Intelligent Results to leverage the vast quantity of unstructured data their collectors have worked so hard to gather," said Davey. "Just about everyone I know has wanted to use this data and Intelligent Results has broken the code."
About Intelligent Results
Intelligent Results is the leading provider of customer relationship analytics solutions which use mixed-data to analyze and better predict customer behavior in marketing, customer service, collections and recovery. Clients throughout the financial services, consumer packaged goods and telecommunications industries, including five of the top ten US banks, use Intelligent Results' solutions to generate better customer level decisions and drive their businesses more profitably. By combining traditional structured data from account master files, credit records and transactions, with free-form text data, such as CRM, call center and collections notes, emails and survey results, Intelligent Results' solutions provide deeper insight into customer behavior and deliver 20 to 60 percent more accurate predictive models than traditional solutions. Intelligent Results is privately-held and based in Bellevue, WA.
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