FARMINGDALE, N.J., Dec. 14, 2004 (PRIMEZONE) -- Level 8 Systems, Inc. (OTCBB:LVEL) today announced a new product launch, Cicero CTI Integrator, as part of its Cicero suite of products.
Cicero CTI Integrator enables contact centers to easily and quickly integrate their existing CTI applications with any application running on contact center desktops without modification of the underlying application source code. This innovative technology works with existing applications including legacy systems and delivers real time efficiencies in terms of reducing key strokes and errors while enhancing customer satisfaction. Cicero CTI Integrator can be installed and configured in a matter of days and delivers immediate tangible results. The anticipated ROI is realized in months rather than years.
"A major challenge seen in contact centers today is the requirement to seamlessly share information between existing applications," said Tony Pizi, Chairman and CEO, Level 8 Systems, Inc. "Customers should not be asked to repeat their account information and agents should not be required to re-key or copy and paste account information between applications. Routines and processes need to be streamlined and Cicero easily accomplishes all that. Our new CTI Integrator makes integration of applications and improved contact center efficiencies very affordable."
The new Cicero CTI Integrator easily leverages CTI applications from market leading vendors including Genesys, Avaya, TelePath (FSI), Inter-Tel, Cisco and other CTI applications that provide caller information at the agent's desktop.
About Level 8 Systems
Level 8 Systems, Inc. provides application and business process integration solutions that enable the enterprise to seamlessly integrate disparate applications, regardless of where they are hosted or when they were created. The Cicero suite of products allow customers to integrate, secure and leverage their existing IT portfolio, extend the life and operational effectiveness of their investments and easily add new technologies that enable Service-Oriented Architecture. Level 8's products are used in mission critical environments in financial services, government, healthcare, contact center and outsourcers, energy, communications, utilities, media, travel and hospitality, transportation, manufacturing and retail. For more information about Level 8's products, please visit www.level8.com.
Level 8 Systems Contact: Keith Anderson, 919-380-5092, kanderson@level8.com
Level 8 Systems, Level 8, the Level 8 logo, Cicero CTI Integrator and Cicero are trademarks of Level 8 Systems, Inc.