DUBLIN, Ireland and DALLAS, April 6, 2005 (PRIMEZONE) -- Trintech Group Plc (Nasdaq:TTPA) (Prime Standard: TTP), a leading provider of transaction reconciliation and payment infrastructure solutions, today announced that Halifax Bank of Scotland (HBOS), one of the fastest-growing card issuers in the U.K., has selected PayWare Resolve to more efficiently manage its cardholder disputes.
The dispute processing technology of PayWare Resolve lies at the heart of how HBOS will service their cardholders when disputes arise. By consolidating HBOS's dispute processing on a single system, PayWare Resolve will enable HBOS to streamline their operations and resolve cardholder disputes faster.
As well as improving efficiency, PayWare Resolve will also help to ensure that HBOS remains compliant as card association dispute rules change. The PayWare Resolve disputes engine is refreshed regularly with compliance updates from Trintech so that users are up to date with the latest regulation changes including Visa International's Re-engineering Disputes (RED) program. A team of Trintech Professional Service experts worked with HBOS to ensure the successful implementation of the project and to ensure compliance with Visa RED.
"When a customer contacts HBOS with a transaction query or dispute, our aim is to process their case quickly and efficiently with a quality customer service." said John Capper, Head of Banking Infrastructure at HBOS. "Speed and accuracy are crucial and PayWare Resolve helps us to achieve on both these measures. By using PayWare Resolve to centrally track and manage all disputed transactions, information is available instantly and processing errors are reduced."
"We are delighted to add HBOS to our growing portfolio of PayWare Resolve customers", said Eamon Keating, General Manager of Trintech's Payments Division. "With a host of new features and functions designed to deliver peace of mind to issuers and a streamlined service to cardholders, PayWare Resolve adds value to the card program at HBOS."
About PayWare Resolve
PayWare Resolve Issuer Solution Version 5.0 is a complete dispute reconciliation solution that helps issuers more effectively manage disputed card transactions. Just some of the key features include; automation of manual and paper-based dispute processing, workflow management, queue and fraud management, as well as Visa RED compliance.
About Visa RED
Project RED (Re-Engineering Disputes) is Visa's ongoing initiative aimed at streamlining dispute resolution rules, providing more accurate and comprehensive information supporting chargebacks, and reducing the number of chargeback reason codes. Once it is rolled out, the Visa RED program will shorten the dispute resolution cycle by reducing the complexity of the current paper-based, labor-intensive chargeback process.
About Trintech
Trintech is a leading provider of transaction reconciliation and payment infrastructure solutions to financial institutions, payment processors, enterprise retailers and network operators globally. Built on 18 years of experience, Trintech's solutions manage each area of the payment transaction cycle from authentication, authorization, settlement, dispute resolution and reconciliation - enabling its customers to reduce transaction costs, eliminate fraud, minimize risk, maximize cashflow and increase profitability. Trintech can be contacted in Ireland at Trintech Building, South County Business Park, Leopardstown, Dublin 18 (Tel: +353 1 2074000), in the US at 15851 Dallas Parkway, Suite 855, Addison, TX 75001 (Tel: +1 972 701 9802), and in the UK at 186-192 Darkes Lane, Potters Bar, Hertfordshire, EN6 1AF (Tel: +44 (0) 1707 827000). www.trintech.com.
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