Contact Information: Contacts: Marchell Gillis 770-724-4256 marchell.gillis@sage.com Mark Priscaro 925-931-7048 mark.priscaro@sage.com
Canada's Simply Accounting Call Center Named the Best in the Americas by Contact Center World
Awards Underscore Sage Software's Continuing Investments in Service Excellence
| Source: Sage Software
RICHMOND, BC--(Marketwire - December 6, 2007) - Sage Software announced today that its Simply
Accounting customer contact center has been awarded a gold medal by
ContactCenterWorld.com as the Best Call Center in the Americas in the less
than 50 associates category. Additionally, Simply Accounting Senior
Outbound Sales Associate Kelly Chen achieved a gold medal for Best Contact
Center Agent in the world.
The Simply Accounting contact center received the gold medal earlier this
year at the Contact Center World Awards for North America, while Chen was
presented her gold medal at an awards ceremony in late October. Chen has
been with the organization for three years, breaking internal call center
records and consistently achieving top sales associate designation.
"We have made significant investments in our sales and support
organizations over the past 36 months, including tripling the size of the
teams, with the goal of providing a world-class experience for our
customers and employees," said Jim Mullery, vice president of direct sales,
Sage Software. "Receiving these awards is an exceptional validation of our
focus on growing our contact center team to meet our customers' needs, and
the consistent efforts that our team produces. We will continue to reach
for extraordinary levels of service to remain the software vendor of choice
for small and mid-sized businesses in Canada."
"With several hundred thousands of registered users, Simply Accounting has
been one of Canada's #1 accounting software programs for more than 25
years, and we have worked hard for the past few years to strengthen our
contact center to better support the needs of small businesses," said
Laurie Schultz, general manager, Sage Accpac and Simply Accounting, N.A.
"An additional strength of Simply Accounting is it's made in Canada by
Canadians and serves small businesses in both national languages and in
multiple currencies. We are in constant contact with small businesses and
offer them support through multiple channels that include direct sales,
major retailers, over 8,000 accounting professionals and 2,500 schools,
creating a strong ecosystem of support for small businesses."
With offices based in Richmond, B.C., the Simply Accounting sales team
handles hundreds of thousands of inbound and outbound calls annually from
small businesses, with services that include transactional and account
management activities for Canada's #1 recommended accounting software
product.
"We are delighted that Sage Software has been recognized by the industry
for their Contact Center and for having the Best Contact Center Agent in
the World," said Raj Wadhwani, president, ContactCenterWorld.com. "Sage
Software has exceptionally high standards and we are delighted that they
have participated every year to showcase their success and share their
secrets with our members. This year's competition has been exceptionally
tough -- we had over 600 entries from 61 nations around the world and for
Sage Software to win a gold and a silver medal is outstanding."
In addition to these recent awards, The Sage Group's UK business won the
Best Community Spirit category and achieved third place for Best Technology
Innovation at the 2006 Contact Center World Awards. These awards
underline Sage's heritage and commitment to providing outstanding customer
experiences across all its businesses.
The Contact Center World Awards are the most prestigious industry awards.
They have been described as the Olympics of the contact center industry as
corporations and individuals from around the world enter to compete at
three regional heats, and the Gold medal winners go on to compete at the
world finals in Las Vegas every year. Now into its third year, the awards
recognize the people, strategies and contact centers that are best in class
around the world. For details go to www.ContactCenterWorld.com/worldawards
or contact Raj Wadhwani, President ContactCenterWorld.com on
+1-807-624-2080 or via e-mail at rajw@ContactCenterWorld.com
About ContactCenterWorld.com
ContactCenterWorld.com is the World's leading on-line resource for contact
center and customer service professionals. With a membership of over
107,000 strong, the ContactCenterWorld.com brand is synonymous with
innovation, leadership, creativity and support. For details on the awards
go to http://www.contactcenterworld.com/worldawards
About Sage Software
Sage Software supports the needs, challenges and dreams of nearly 2.8
million small and mid-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading global supplier of accounting and business management
software solutions and related products and services for small and
mid-sized businesses. Formed in 1981, Sage was floated on the London Stock
Exchange in 1989 and the Group now has 5.5 million customers and employs
over 13,900 people worldwide. For more information, please visit the Web
site at www.sagesoftware.com/moreinfo or call (866) 308-2378.