Based in the company's Washington, DC, headquarters, Schaffer will manage Europ Assistance USA's assistance and claims centers, including the travel assistance, claims management, identity theft resolution, medical, concierge, and training teams. "Schaffer's operations and service experience in the travel, hospitality, and software as service industries makes her a great addition to our team. Schaffer is a 2006 CRM Magazine Service Elite Award Winner. She has demonstrated significant call center management and a commitment to promoting customer service excellence, a key condition for our organization's continued growth," said Guillaume Deybach, president and CEO, Europ Assistance USA. "Commitment to our clients is one of our most significant corporate values and we look forward to the strength she will add to the satisfaction of our clients as well as the leadership she will provide in developing our operational functions as we move forward." Schaffer comes to Europ Assistance USA from companies such as ResortCom International, seeUthere Technologies, Rosenbluth International and Maritz, Inc. where she has held executive roles and serviced a Fortune 100 client base. Schaffer is originally from Dallas, Texas and holds a BA from Southern Methodist University. About Europ Assistance USA Europ Assistance USA, headquartered in Washington, DC, is a part of the multinational Europ Assistance Group and its network of 71 companies, 5,000 employees and more than 850,000 service providers and medical personnel offering assistance services in 208 countries and territories around the globe. For close to half a century, the group has tailored solutions for assisting people wherever they may be and helping them respond to the unexpected throughout their daily lives. Services include emergency medical transportation, medical referrals, case monitoring claims management, identity theft resolution and data breach response services. Twenty-four hours a day at 34 assistance centers worldwide, multilingual assistance coordinators answer more than two calls per second and handle one assistance case every two seconds. www.europassistance-usa.com
Contact Information: Contact: Courtney Gidner DBC Public Relations Experts 202-292-4570 courtney@dbcpr.com Jessica Ashley Europ Assistance USA 202-331-1609 x 4410 jashley@europassistance-usa.com