City of High Point, N.C. Reports Successful Implementation of CyberShift's Workforce Management Solution
Flexible System Accommodates Complex Scheduling Requirements, Which Include 130 Different Shifts and 1,500 Workers
| Source: CyberShift
PARSIPPANY, NJ--(Marketwire - April 8, 2008) - CyberShift, a
leading global provider of workforce management and expense management
software and services, today announced that the City of High Point, North Carolina has gone 'live' with CyberShift's
Workforce Management 3G suite of products. CyberShift's workforce
management system serves as the backbone for time, attendance and accruals
for the City's 1,500 workers.
Located in North Carolina's Piedmont Triad region, High Point, N.C. has
96,000 residents. The City provides a wide range of services, including
fire, police, 911 communications, parks and recreation, electric
operations, water treatment and distribution, wastewater collection and
treatment, and sanitation. City of High Point also delivers services
typically provided at the county level, such as 911 responders and library
services. As such, the City manages a workforce that has varying and
numerous work schedules and rosters as well as unique rules related to
split-shifts, fixed regular hours regardless of time worked, emergency
call-back and different departmental holiday accrual policies.
Pat Pate, Assistant City Manager and executive committee chair for the City
of High Point, observed, "Previously, we used a mix of manual and automated
solutions that were developed in-house to address our time and attendance
requirements. We needed a system that was Web-based, could integrate with
our Lawson HR and payroll system, and support our unique business rules.
Ideally, we also wanted a solution that was intuitive and offered reports
similar to what we were accustomed to. CyberShift was able to deliver on
these expectations and more."
Integrated with City of High Point's Lawson S3 Human Capital Management and
Payroll, the CyberShift system is the "book of record" that drives payroll
processing. Time and attendance data is entered 100 percent online in
CyberShift's Workforce Management 3G Suite and the system makes all the
calculations against the business rules for vacation, sick and
holiday accruals, overtime and FLSA Police and Fire work periods.
Pate concluded, "To deliver the highest possible service levels to our
residents, we need to innovatively maximize our workforce. Doing so means
defining schedules that put them in the right places and the right times,
while also allowing for unpredictable situations. The implementation of
the CyberShift system has enabled us to run our payroll accurately with one
integrated solution and we've recognized other benefits, such as online
exception time entry, online absence requests and approval and better
reports."
Robert E.
Farina, CEO of CyberShift, said, "We announced City of High Point's
selection of CyberShift in March of 2007. By December, the implementation
had been completed, thanks to the solid teamwork between CyberShift, the
City and other solutions providers. We're looking forward to building upon
this success by continually demonstrating how CyberShift's flexibility can
address the City of High Point's workforce management requirements going
forward."
About CyberShift
CyberShift, Inc. is a leading provider of workforce management and expense
management software and services focused on helping mid-sized to large,
complex organizations improve organizational performance and profitability.
Through its integrated Workforce Management 3G suite, which includes time
and attendance, advanced
scheduling, absence
management and reporting and
analytics, companies can more effectively plan, manage and deploy their
workforces, reduce costs and improve processes across business operations.
CyberShift's Necho Expense automates the processing and facilitates
the management of employee business expenses and helps companies improve
compliance; enforce expense policies and procedures and increase visibility
into operations. Offered in both traditional license fee and
Software-as-a-Service (SaaS) delivery models, CyberShift's innovative
solutions have been awarded U.S. and Canadian patents. More information can
be accessed at www.CyberShift.com.