Contact Information: Media Contact: Lara Sasken LaunchSquad +1 (415) 625-8555 fuel@launchsquad.com
Steria Selects Digital Fuel to Deliver World-Class Business Performance to Its Customers
Leading European Provider of IT Driven Business Services Implements ServiceFlow to Manage Business Impact From Its HR, F&A, and IT Services
| Source: Digital Fuel
SAN MATEO, CA--(Marketwire - May 15, 2008) - Digital Fuel®, the leader in
customer-facing Service Management software, and Steria, a leading
European provider of IT driven business service today announced that the
complete service level management solution ServiceFlow has been selected by
Steria to manage business performance and impact.
Steria is incorporating ServiceFlow as a core part of its offering to gain
competitive advantage and improve the profitability of its HR, Finance &
Accounting and IT services.
"We must have a clear view of how our client partnerships are working in
order to share information around performance. Combining ServiceFlow with
our existing systems enables us to see one version of the truth. The
solution provides visibility, understanding and control of service
management in a way that is user-friendly yet quick and accurate," said
Sean Murphy, Head of Finance and Accounting at Steria. "We are confident
that Digital Fuel will help us continue to expand the world-class service
we provide to our clients throughout Europe."
Steria's experience in process and technology has helped its clients in the
financial services, commercial and public sectors navigate through complex
challenges and pioneer better ways of working by advancing business
operations and running them more efficiently. Digital Fuel's top-down,
customer-facing approach to service management was the key to Steria's
choice.
"ServiceFlow provides end-to-end visibility across the entirety of the
business," said Yisrael Dancziger, President & CEO of Digital Fuel. "A
Service Provider today must maintain and expand its presence within
existing accounts by demonstrating with precision and rigor that it has
consistently delivered on its promises and charged in accordance with its
agreements. ServiceFlow's ability to manage transactions and create highly
detailed analytical frameworks provides Steria with a crystal-clear view of
its customers' experience. We are pleased that Steria has selected our
solution to help deliver guaranteed outcomes to its customers."
Steria's adoption of Digital Fuel's solution underscores the universal
importance of managing service level agreements both across industries and
around the world.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service
Catalog, Service Level Management and Service Financial Management software
solutions for IT, Communications, HR, F&A in enterprises and commercial
service providers. The company's ServiceFlow business software applications
manage billions in Telco, IT and other business services at companies and
governments around the world such as British Telecom, Cisco, Computacenter,
CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble,
Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others.
Digital Fuel is headquartered in San Mateo, California, USA, with offices
across North America and Europe. Learn more at www.DigitalFuel.com.
About Steria: www.steria.com
The leading end-to-end IT services provider in Europe for companies which
consider new technologies a vital part of their business strategy, Steria
focuses on setting up strategic partnerships with its customers in each of
its key markets: the public sector, finance, telecommunications, utilities
and transport.
Steria offers customers integrated services including consulting in core
business processes as well as the development and operation of their
information systems. In October 2007, Steria acquired the British firm
Xansa.
The new group employs over 18,000 staff in 16 countries, including 5,000 in
India. On December 31, 2007, Steria revenue amounted to EUR 1.4 billion.
The Group, headquartered in Paris, is listed on the Euronext Paris market.