ICCM Canada Conference & Expo Press Registration Now Open Online

NEWTON, MA--(Marketwire - July 29, 2008) - Questex Media Group's ICCM Canada, Canada's premier customer contact management conference and expo, today announced that press registration is now open online for media and analysts interested in attending the event scheduled for October 6-8 at the Metro Toronto Convention Centre in Toronto. There is no fee for media attendance at the show.

The end user keynote panel, titled "High Quality Leadership from Around the World: The Key to Contact Centre Success," will take place on Tuesday, October 7 at 11:30 a.m. The panel will examine how the quality of leadership determines the success or failure of a contact centre. Leading organizations' executives will discuss how they helped their companies develop a new breed of contact centre leadership that is driving top performance from centers people and operations. Donna Miller, CEO of Contact Centre Canada, will moderate. Panelists include: Graham Kingma, Vice-President - Customer Experience, The Shopping Channel; Tim Cook, Vice President of North American Operations, Hilton Reservations & Customer Care; and Alfredo Gonzalez, Customer Service Managing Director, Latin America & Caribbean, FedEx Express.

The keynote panel, an ICCM original and perennial attendee favorite, titled "60 Ideas in 60 Minutes," will take place on Wednesday, October 8 at 8:45 a.m. This session features industry veterans and experts who will share a lifetime's worth of contact centre experience in only 60 minutes. Each panelist will have one minute to provide an idea for improving a contact center and this will continue, in turn, for 60 minutes. Paul Stockford, Chief Analyst, Saddletree Research will moderate. Panelists include: Beel Yaqub, Manager, Capability Development, Royal Bank of Canada; Penny Reynolds, Principal, The Call Center School; Samantha Kane, Principal, Kane-MacKay Associates; David Butler, Ph.D., Executive Director, National Association of Call Centers; Bill Durr, Principal, Global Solutions Consultant, Verint; and Barb Bleiler, Manager Client Support, WPS Health Insurance.

To register online, go to http://iccmcanada.com/iccmcanada/v42/index.cvn?id=10184&p_navID=209.

The expo hall is open to media on Tuesday, October 7 from 1:00 p.m. - 6:00 p.m. and Wednesday, October 8 from 10:00 a.m. - 3:00 p.m. Journalists interested in entering the tradeshow floor at an earlier time should contact Meryl Franzman at franzman@beyondwords.com or 617.739.1769 to make special arrangements.

The press office will be open on Tuesday, October 7, 8:00 a.m. - 5:00 p.m. and Wednesday, October 8, 8:00 a.m. - 2:00 p.m.

For additional information, visit www.iccmcanada.com.

About ICCM Canada Conference & Exposition

The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support.

About Questex Media Group, Inc.

Questex Media Group, Inc. is a global, diversified business-to-business integrated media and information provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, spa, travel, hospitality, leisure, home entertainment, industrial and service industries through a range of well-established, market-leading publications, events, interactive media, research, information and integrated marketing services. The company's media properties include over 100 print and digital media publications, 45 conferences, tradeshows and events, as well as a range of research, data and information products. The company's businesses are managed through operating companies including Questex Media Group; InfoTrends, Inc., Imaging Networks and; McLean Events International, Ltd, a world-leading producer of appointment-based events. The company's combined operations include more than 400 employees in offices throughout North America, South America, Asia and Europe.

Contact Information: Contact: Meryl Franzman Beyond Words Communications Inc. 617.739.1769