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AutocheX Premier Achiever Awards Recognize Top-Performing Collision Repair Facilities for Excellence in Customer Service and Satisfaction
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - October 6, 2008) - AutocheX™, a Mitchell® company and a
leading provider of customer satisfaction measurement and performance
management solutions to the collision repair and property insurance
industries, will hold its seventh annual Premier Achiever Awards ceremony
at the International Autobody Congress and Exposition (NACE) in Las Vegas.
The Premier Achiever Awards recognize collision repair facilities that have
consistently demonstrated their commitment to customer care by achieving
exceptional customer satisfaction ratings in 2008. The award ceremony and
reception will be held Thursday, November 6, 2008, at the Mandalay Bay
Convention Center.
Collision repair facilities receiving a 2008 Premier Achiever Award have
attained customer satisfaction index scores in the top five percent of
facilities from throughout the U.S. and Canada that use the AutocheX
service. AutocheX collects satisfaction data and provides performance
benchmark reports and analysis to over 9,000 repair facilities and several
of North America's leading insurance carriers and service companies.
AutocheX is committed to not only providing the most objective and
actionable "voice of the customer" data, but also to advancing the level of
customer service in the collision repair industry. AutocheX and the
participating insurance companies present the Premier Achiever Awards each
year as a way of recognizing repair facilities that have proven their
devotion to quality, service, and satisfaction.
"Mitchell is delighted to honor the hard work of our collision repair
facility clients that consistently excel in the area of customer
satisfaction. The Premier Achiever Awards recognize the efforts and
dedication of these top-performing facilities -- they set the standard for
quality and service in the collision repair industry," said Jason
Bertellotti, Vice President of Mitchell's Repair Solutions.
About AutocheX
AutocheX is a leading provider of comprehensive and impartial voice of the
customer measurement, analysis, and reporting for the auto physical damage
claims industry. Founded in 1989, AutocheX conducts more than a
half-million surveys annually for clients throughout the U.S. and Canada,
and maintains an industry benchmarking database that comprises millions of
completed customer satisfaction surveys. AutocheX is a fully-integrated
business unit of Mitchell International.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information, workflow, and performance management solutions to the property
and casualty insurance claims and collision repair industry. Mitchell
facilitates millions of electronic transactions between more than 25,000
business partners each month to enhance their productivity, profitability,
and customer satisfaction levels.