-- Pre-production readiness: A readiness program that validates Egenera's
advantages in the client's own environment during a Proof of Concept (POC)
engagement. Customers acquire the knowledge to architect, implement, and
support a production-ready environment that fully realizes Egenera
technology benefits in order to gain a competitive market advantage.
-- Oracle Accelerator: Egenera's Oracle Accelerator program helps
customers deploy Oracle on PAN Manager software by Egenera, utilizing
unique best practice strategies to have a production-ready environment in
as few as three weeks or less.
-- Disaster Recovery (DR) Accelerator: Egenera's DR Accelerator allows
for the deployment of a fully documented and validated DR solution in as
few as three weeks or less. Clients can rely on a tested and proven DR
solution that reduces downtime to minutes and significantly streamlines
processes.
Egenera® Global Technical Support
A recent customer survey found that 91 percent of customers felt that their
interactions with Egenera service significantly increased their overall
confidence in Egenera's solutions. Designed to help customers manage both
their virtual and physical environments, Egenera services go beyond
resolving remedial cases, to addressing the complex "grey areas" of
troubleshooting in a virtualized environment. Every support interaction is
designed to help customers better leverage the feature rich environment of
PAN Manager software by Egenera, which is available across a variety of
leading hardware platforms.
"Cambridge Health Alliance was an early adopter of Egenera solutions and
has supplied both our Red Hat Linux support and Egenera systems support
from the beginning of our business relationship," said Jim LaPlante, senior
director of IT Technical Services at Cambridge Health Alliance. "It is a
tribute to Egenera and their support staff that we rarely need their help,
but when we do, they are always there delivering superb support."
Lanzetta continued, "Support in a virtualized environment requires that the
provider be able to help a customer triage and in some cases resolve
interoperability issues that may stem from a partner's technology. We're
not just experts in Egenera technology -- but with broad knowledge across
solutions from a wide variety of partners."
Egenera understands that no two customers are alike. The flexibility of
the Egenera platform enables systems to be customized to meet the needs of
individual clients and their applications. Egenera Global Services ensures
success by capturing each client's business requirements and goals, and
developing a plan to optimize Egenera solutions to meet those objectives.
About Egenera, Inc.
Egenera makes every data center a reliable dynamic data center, quickly and
easily. The company's integrated enterprise data center solutions,
powerful PAN Manager® software and professional services are trusted
globally to deliver proven value through agility, reliability and
availability. Egenera solutions and services guarantee wire-once, always
on, physical and virtual management across the data center with measurable
savings. Headquartered in Marlboro, Mass., Egenera has offices worldwide.
For more information visit http://www.egenera.com, call 508-858-2600 or
send email to info@egenera.com.
Egenera and Egenera stylized logos are trademarks or registered trademarks
of Egenera, Inc. in the United States and other countries. All other
company and product names are trademarks or registered trademarks of their
respective holders. The information in this document is subject to change
without notice.
Contact Information: Press Contacts: Gillian Farquhar Egenera, Inc. 508-858-3262 gfarquhar@egenera.com