-- Ability to create new applications and quickly extend them to users
anywhere.
-- Map applications to individual employee profiles, making the
appropriate features globally available regardless of the location, system
or device to which they are connected.
-- Reduce costs through centrally managed, enterprisewide dial plans and
on-net calling, global least-cost routing and PSTN access from the most
cost-effective location.
-- Eliminate local application servers and optimize software licensing
across the full breadth of the enterprise rather than for a single
location.
-- Massively scale to 250,000 business users and 25,000 locations.
Avaya Aura includes industry-leading unified communications capabilities:
-- Communication Manager, Avaya's flagship voice and video telephony
software, becomes a business feature server, allowing the decades of
customer innovation built into Avaya's PBX platform to be exposed as SIP
features and services coordinated from Session Manager.
-- Presence Services, formerly known as Intelligent Presence Services,
takes a more central role within the communications platform, expanding the
ability to federate presence from multiple sources and vendors for a more
accurate view of an employee or work group availability.
-- Application Enablement Services and Integrated Manager, which remain
the same.
For companies with branch locations, Avaya Aura Branch Edition provides the
capabilities of Avaya Aura as a SIP-based replacement for key systems in
small locations, enabling companies to go from stand-alone stores and
branches to a full, SIP-connected enterprise.
Avaya Aura is supported by Avaya's new consulting framework -- Avaya
Strategic Communications Consulting, which helps businesses evolve their
communications using the most advanced expertise, tools and capabilities.
This new consulting practice builds on Avaya's strong record of helping
companies meet business challenges using advanced communications
technologies.
Avaya also has one of the broadest portfolios of SIP-based communications
applications and an extensive community of independent software developers
through the Avaya DevConnect program.
Avaya Aura is available in Branch, Standard and Enterprise Editions and
carries forward the "all-inclusive" package pricing announced previously.
Avaya is also introducing an enhancement to its flagship portfolio for the
small and medium enterprise market. The Avaya IP Office Customer Call
Reporter is a new browser-based application that enables a small business
to track and measure customer service and agent productivity levels.
Customer: Australian National University
Avaya is already helping more than 200 organizations globally to develop
networks using its new architecture. Among the organizations is Australian
National University (ANU), a leading research institution. Based in
Canberra, ANU's 14,000 students, staff and faculty are spread across
the country and supported by a wide range of applications, systems and
vendors that had become so cumbersome that further attempts at advances
were hindered.
"ANU runs a 'best of technology' shop," said Darren Coleman, senior network
engineer, ANU. "We don't believe in buying everything from one vendor. Over
time, we accumulated a variety of media formats and different versions in
different locations. It had become very complex and difficult to add new
interactive or collaboration applications broadly. We envisioned some kind
of common signaling 'engine' that would bring everything together.
"Avaya Aura Session Manager is exactly what we need. We'll be able to
manage everything from one place and develop and deploy tailor-made
applications to students and staff. We anticipate enormous savings just
from a universitywide dial-plan and being able to write our own
applications."
About Avaya
Avaya is a global leader in enterprise
communications systems. The company
provides unified communications, contact centers and related
services directly and through its channel
partners to leading businesses and organizations around the world.
Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information, please visit www.avaya.com.
The Avaya SIP Vision: Reducing Complexity, Costs and Building a New
Enterprise Communications Future Backgrounder
Avaya Branch Solutions Backgrounder
Avaya Strategic Communications Consulting Backgrounder
Avaya DevConnect Backgrounder
Recommended Keywords Avaya Aura, Avaya, Avaya phone, Avaya phone systems, Avaya communication, business phone system, business communication, network solution, small business phone systems, small business solution, small business phone system, business solution, business solutions, effective communication, communication technology
Contact Information: Media Inquiries: Deb Kline 908-953-6179 klined@avaya.com
