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Information Builders Named Finalist in 2009 American Business Awards(SM)
Business Intelligence Leader's Customer Service Recognized for Second Straight Year
| Source: Information Builders
NEW YORK, NY--(Marketwire - May 26, 2009) - Information Builders, an independent leader in
business intelligence (BI)
solutions, has been named a finalist in the 2009 American Business Awards
(ABA) for "Customer Service Department of the Year." This is the second
straight year that Information Builders' Customer Support department has
been recognized as a finalist by the ABA. More than 2,600 entries from
companies of all sizes in virtually every industry were submitted for
consideration in more than 40 categories.
In 2008, Information Builders Customer Support achieved stellar results and
collaborated more effectively than ever before with three
community-building programs: Focal Point, which unites 4,500 developers to
collaborate on solutions; InfoResponse Survey, which proactively addresses
customer feedback; and World-Class Training, which provides a common
service language for more effective CSS training across Information
Builders' communities. The results of these programs included increased
customer satisfaction and collaboration, all while reducing training costs
for Information Builders.
"Just as Information Builders delivers cutting-edge business intelligence
technology to enhance information sharing and collaboration among users,
our Customer Support department uses the same Web-based interactions to
deliver powerful customer support," said Gerald Cohen, CEO and founder of
Information Builders. "I am incredibly proud of the CSS team for their
efforts that garnered recognition two years in a row."
Members of the Awards' board of distinguished judges and advisors and their
staffs will select Stevie Award winners from among finalists in final
judging that will continue through June 3. Finalists were chosen by
business professionals nationwide during preliminary judging in April
through early May.
Stevie Award winners will be announced during the annual gala on Monday,
June 22 at the Marriott Marquis Hotel in New York City. Six hundred
executives from across the U.S. are expected to attend. The ceremonies will
be broadcast on radio nationwide by the Business TalkRadio Network and
hosted by Cheryl Casone of Fox Business Network.
"Despite very tough economic conditions, many organizations and individuals
continue to perform well," said Michael Gallagher, founder and president of
The Stevie Awards. "The results of the 2009 ABAs thus far are a testament
to the resilience, creativity, and hard work of American organizations like
Information Builders."
Details about The American Business Awards and the list of finalists in all
categories are available at www.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards,
The International Business Awards, The Stevie Awards for Women in Business,
and the Stevie Awards for Sales & Customer Service. Honoring companies of
all types and sizes and the people behind them, the Stevies recognize
outstanding performances in the workplace worldwide. Learn more about The
Stevie Awards at www.stevieawards.com.
About Information Builders
Information Builders' award-winning combination of business intelligence
and enterprise integration software has been providing innovative solutions
to more than 12,000 customers for the past 34 years. WebFOCUS is the
world's most widely utilized business intelligence platform. It provides
the security, scalability, and flexibility needed at every level of global
extended enterprises. Its simplicity helps create executive, analytical,
and operational applications that reach dozens to millions of users.
Information Builders' iWay Software suite provides state of the art,
multi-purpose, pre-built integration components that address all SOA, application, data, and information management
requirements. Its integration adapters have been adopted by the leading
software platform providers. Together, these products give Information
Builders' customers the ability to grow and innovate according to their
needs.
Information Builders' customers include most of the Fortune 100 and U.S.
federal government agencies. Headquartered in New York City with 90 offices
worldwide, the company employs 1,450 people and has more than 350 business
partners. More information is available at
http://www.informationbuilders.com.