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NetEnrich Partners With Ingram Micro to Deliver Seismic Global NOC
New Service Allows VARs and MSPs to Sell IT as a Service
| Source: NetEnrich
SAN JOSE, CA--(Marketwire - June 9, 2009) - NetEnrich, the leader in IT as a Service,
today announced a partnership with Ingram Micro Inc. (NYSE : IM ). Under the
agreement NetEnrich will deliver the Ingram Seismic Global NOC service to
VARs in the U.S. and Canada from its Network Operations Centers (NOC)
located in the US, Japan and India.
The new Seismic Global NOC service is available now through Ingram Micro
and provides 24/7 remote infrastructure management services to VARs
allowing them to create their own Managed Service Provider (MSP) practice.
The service will free VARs from the day-to-day monitoring and maintenance
of their customers' IT infrastructure and allow them to focus on higher
margin activities while serving more customers. The VARs' customers will
see benefits provided by the 24/7 monitoring and preventative maintenance
in the form of more reliable IT systems and lower total cost of ownership.
"NetEnrich is extremely excited to be able to bring world-class service
delivery to Ingram Micro's VAR base," said Raju Chekuri, NetEnrich CEO. "By
leveraging NetEnrich's existing global NOCs and technology we are able to
deliver VARs a range of services that meet the needs of all their customers
while maintaining competitive prices."
The service is available in three levels to provide VARs with a complete
range of offerings. From simple desktop preventative maintenance and
server monitoring all the way up to full remote remediation for both
desktops and servers, VARs can offer tailored services to meet the needs of
all their customers.
"When searching for a delivery partner for our Ingram Seismic Global NOC
service we wanted a vendor with extensive service delivery experience and
the ability to rapidly scale both in breadth and capacity of services
offered to meet our VARs' demands," says Justin Crotty, vice president,
services, Ingram Micro North America. "With NetEnrich we now have such a
partner and together we developed the right services to capture this
market."
"At Computer ER, we have many years of experience with several NOC
suppliers and after a short trial, I was impressed enough with NetEnrich to
entrust them with all our customers," said Craig Flint, Computer ER CEO.
"NetEnrich has a much faster on boarding process than the other suppliers;
they integrate extremely well with our PSA tool and maintain seamless
communications from their Seismic Global NOCs. NetEnrich is surely the best
in this business and we are very excited to have partnered with them,"
added Flint.
About NetEnrich
NetEnrich is the premier IT as a Service company. Driven by people,
processes and exclusive technology and leveraging our NetEnrich Service
Delivery Framework, flexible engagement models, structured SLAs and
standardized ITIL based processes, NetEnrich ensures secure remote
infrastructure management for its customers. With less intrusive
engagements along with a smooth on-boarding process, NetEnrich offers
complete flexibility in each step of the engagement.
NetEnrich NextGen NOCs are located around the globe to ensure smooth
service delivery and ongoing support 24/7 to our customers. Each NOC is
strategically located to provide the best access to required experts at the
lowest possible cost. The NetEnrich Service Delivery Framework unifies
these NOCs and allows them to operate as one, thus providing the best
service with the right SLA at the best price.
With over 170 certified professionals, a strong management team and
patented technology, NetEnrich is your IT as a Service partner.
For more information visit www.netenrich.com