Contact Information: Media Contact: Sarah O'Brien P: (03) 9827 2760 M: 0408 401 502 E: sarah.obrien@squareonepr.com.au
Panviva Opens Office in South Africa to Better Serve the Market
| Source: Panviva
WAKEFIELD, MA--(Marketwire - September 29, 2009) - Australian-based Business Process Guidance
(BPG) specialist Panviva today announced it has established an office in
South Africa to better serve the needs of a growing call centre outsourcing
and booming corporate market in the country.
Panviva's flagship product SupportPoint is the world's leading Business
Process Guidance (BPG) solution. This new focus on South Africa is already
proving very successful with a number of local and prospective clients.
Gary Allemann will head up Panviva South Africa as Country Manager. Mr.
Allemann has been involved heavily in the call centre and data market since
1998, previously holding positions as Siebel District Manager and CRM
Strategist for Dimension Data.
Allemann believes strongly in the link between data quality and the success
of CRM and call centre operations and sees SupportPoint as a powerful tool
to drive efficiency into these competitive industries in South Africa.
"The South African presence enables us to better service our existing
global customers who have significant operations in the region and to cater
to new customers," said Mr. Allemann. "The new regional presence also
allows Panviva to support the large call centre outsourcing market in South
Africa, which provides outsourcing services to the banking, financial
services, insurance and Telco sectors."
Panviva CEO David Frenkel said that the opening of the South African office
demonstrates Panviva's growing strength as seen in its 100% plus annual
growth rate, in spite of the global financial crisis.
"Panviva's ability to rapidly drive down costs, improve operational
efficiency and effectiveness, has resulted in an increasing number of
strategic global deals," offered David Frenkel, CEO of Panviva. "These
companies are impressed by a solution that can cut the need for expensive
up-front training but can also improve time to competence, fewer errors,
and consistent standards in globally applied processes and customer
satisfaction."
About Panviva
Panviva is the developer of SupportPoint, the world's leading Business
Process Guidance (BPG) system. Over 200,000 users across 37 countries in 18
languages rely on SupportPoint to guide them through complex processes and
policies in real-time. Primary offices are in Wakefield, MA, and Melbourne,
Australia. Since 1996, Panviva has been helping its customers, including
HP, Caterpillar, Medibank, Thomson Reuters, BT, BUPA, National Australia
Bank and Foster's reduce operating costs while improving performance and
compliance. For further information, please visit www.panviva.com.