Contact Information: OTRS (415)595-2030
The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide
All New ITIL V3-Compliant Change Management Module Debuts at Pink Elephant IT Service Management Conference & Expo; OTRS::ITSM 2.0 First Open Source Software to Track and Support Change Management Processes and Roles as Defined by ITIL
| Source: OTRS
LAS VEGAS, NV--(Marketwire - February 22, 2010) - OTRS
Inc. (http://www.otrs.com/en), the world's leading provider of open
source Service Desk and ITIL-compatible IT service management (ITSM)
solutions, today announced the release of OTRS::ITSM 2.0, bringing
affordable ITIL-compatible change management to companies worldwide. This
makes OTRS the first open source software to track and support change
management processes and roles as defined by ITIL. The new system will be
on display at the Pink
Elephant IT Service Management Conference & Expo, Las Vegas, NV,
February 21-24 (http://www.pinkelephant.com/ITM10/).
The OTRS::ITSM 2.0 release
provides the first Change Management module to track change management
processes and roles as defined by ITIL V3 for IT Services and IT
infrastructure components (Configuration Items = CIs). It supports ITIL
processes, specially: Incident Management, Problem Management, Service
Asset and Configuration Management (CMDB / CMS), Request Fulfillment
Management, Knowledge Management and Change Management. Additional ITIL
processes that are also supported: Event Management, Service Catalogue
Management, Release and Deployment Management as well as Service Portfolio
Management.
OTRS::ITSM 2.0 with the new Change Management module will be on display in
Booth 517b at the Pink
Elephant IT Service Management Conference & Expo, Las Vegas, NV,
February 21-24. The software will be readily available under the GNU Affero
General Public License version 3 by the end of March.
For more information please go to: http://www.otrs.com/en/products/
About ((otrs))
((otrs)) is the world's leading provider of open source Service Desk
solutions, available in 27 languages and used by over 70,000 corporate
groups worldwide. The company grew out of the community project OTRS.org
(http://www.otrs.org). OTRS, Inc., based in Cupertino, California is a
wholly-owned subsidiary of Germany-based OTRS AG. OTRS enterprise support
includes process design, application support, implementation, integration,
customization, training, and OTRS managed services.
The core OTRS (Open Ticket Request System) product is a help desk system
that supports efficient and intuitive logging, processing, and
communicating of incidents & service requests by customers and service
staff. OTRS::ITSM provides the first open source ITIL V3-compatible
enterprise IT service management (ITSM) solution, and SIRIOS provides
incident and advisory handling for CERTS. The web-based service desks run
on Windows, Linux, Unix and Mac OS X. Based on open standards and
interfaces, their common components include MySQL, Oracle, MS SQL, MS
Active Directory, Novell eDirectory, Oracle Internet Directory, Sun ONE
Directory Server, Apache, MS IIS, Nagios, Jaspersoft or Chrystal Reports.
For more information on ((otrs)) products and services, or to become a
software contributor or development sponsor, please visit
http://www.otrs.com/en/.
ITIL® is a Registered Trade Mark of the United Kingdom's Office of
Government Commerce (OGC). All other trademarks and/or registered
trademarks are the property of their respective owners.