CHATSWORTH, Calif., March 25, 2010 (GLOBE NEWSWIRE) -- Iris Diagnostics, a division of IRIS International, Inc. (Nasdaq:IRIS), a leading manufacturer of urinalysis systems and consumables for use in hospitals and commercial laboratories worldwide, today announced that it was awarded the 2009 Omega NorthFace ScoreBoard AwardSM, the third year in a row it has received the honor. The award program, now in its tenth (10th) year, is presented annually by the Omega Management Group Corp. to companies who achieved excellence in customer satisfaction during the prior calendar year. Omega Management Group specializes in driving companies' revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction.
"The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, President and CEO of Omega. "In 2009, more than 200 projects, many international in scope, were judged from 58 companies based in the U.S. and abroad. The majority of companies are repeat recipients, such as IRIS, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."
Omega's methodology measures customer satisfaction and loyalty levels for all clients on a 5-point scale four times during the year in such categories as technical support, field service, customer service and account management. The 25 NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, consistently achieved at least 4.0 or above in every category measured out of a possible score of 5.0.
"We are proud and honored to be recognized by our customers and having achieved the Omega standards for this award for the third year in a row," stated Thomas Warekois, President of Iris Diagnostics. "This award clearly demonstrates the commitment and dedication of our employees across the total Iris experience ranging from product design, quality and reliability and particularly customer service and field support groups."
Dave Baker, Vice President, Global Customer Service of Iris Diagnostics, stated, "Paying careful attention to the needs of our customers is critical to maintaining the best customer service experience. Iris surveys its customers on a monthly basis, obtaining valuable feedback on the various aspects of our service and support, in order to tailor and address specific areas in our customer service programs."
Omega will formally present the award during ceremonies on April 29 at its SCORE Conference 2010, being held at Boston's Seaport World Trade Center from April 28-29. This conference is the only event in its industry that explores best practices in developing a CEM strategy in concert within an organization's many customer-facing operations. Hundreds of service, support, sales, marketing and human resources executives from the country's leading firms attend the conference each year.
ABOUT OMEGA
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies and marketing of customer satisfaction results to employees, customers and the marketplace.
THE COMPANY
IRIS International, Inc. (www.proiris.com), based in Chatsworth, Calif., is a leading developer, manufacturer, and marketer of medical devices, diagnostic systems and consumables. The Iris Diagnostics Division (www.irisdiagnostics.com) is a leader in automated urinalysis technology with 2600 systems in major medical institutions throughout the world. Iris Molecular Diagnostics develops innovative ultra-sensitive diagnostics and sample processing products with applications in the urinalysis, oncology and infectious disease markets. The Company's Sample Processing business unit (formerly the StatSpin® subsidiary) (www.statspin.com), based in Westwood, Mass., manufactures innovative centrifuges and blood analysis products.