PLEASANTON, CA--(Marketwire - October 13, 2010) - xMatters, inc., the relevance engine company, successfully converged current xMatters clients, thought leaders and partners for the second annual xMatters (alarmpoint) client training forum and Relevance Revolution in Manhattan, New York. Over 100 clients attended the event, including Banner Health, HBO, Charles Schwab and TD Ameritrade.
With client case stories from Comcast, MITRE, Cash America, Manpower and AAA, this event enabled xMatters clients to hear how these businesses are utilizing relevance engines to reduce costs, increase efficiencies and minimize downtime. These case stories also provided a forum where clients could interact, sharing unique best practices, integration ideas and use cases utilizing relevance engines with other applications and systems.
The forum provided interactive panel discussions where leaders from the xMatters product management and technical teams took the stage giving clients the opportunity to brainstorm innovative ideas where relevance engines could be improved and extended to help people be more effective. These interactive sessions contribute to the foundation layer of the xMatters product roadmap.
"Bringing together such a dynamic group of clients is key to delivering the best relevance engine solutions through innovative brainstorming, networking and troubleshooting," said Troy McAlpin, CEO, xMatters. "Seeing so many thought leaders in one room, representing different companies, industries and departments provided valuable feedback and participation critical to the success of xMatters."
Garter analyst, David Williams, the expert in the alert management space, also presented on current ITSM industry trends as well as the importance of the new relevance engine technology.
"Enterprises have the opportunity to change and improve the way they communicate with employees and customers and how IT professionals interact with the technology that manages their IT infrastructure," said David Williams, Research VP, Gartner. "To achieve a greater proactive management state, avoid disasters, reduce mean-time-to-repair and effectively manage IT processes, IT organizations should consider the use of alert notification tools that deliver both targeted relevant information in real-time and provide communication back to the tools that support the IT infrastructure."
The xMatters Relevance Revolution also featured sponsorships from key partners including Evergreen Consulting, Techport Thirteen, IIS and Research in Motion (RIM).
To learn more about the Relevance Revolution and xMatters (alarmpoint) client training forum, please visit www.xMatters.com/relevancerevolution.
About xMatters
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment - so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 800 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.xMatters.com or 1-800-861-3916 or +44 (0) 1483 722 001 UK.
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Media Contact:
Catherine Koo
LEWIS PR for xMatters
415-992-4400