PLEASANTON, CA--(Marketwire - October 26, 2010) - xMatters, inc., the relevance engine company, announced several new features in the fall product release of the xMatters on demand platform, which provides clients with a cloud-based service for hosting xMatters relevance engines and communication services.
With the fall release, xMatters clients will be able to instantly pick teams of people based on location, skills, rosters or other factors and automatically connect them with one another for immediate voice collaboration. The service, xMatters (find you) conferencing, enables incident managers to locate and pull the right people into a conference bridge or other voice collaboration service in seconds, saving 10 to 15 minutes when it matters the most.
Traditionally, when incidents occur, incident managers have to decide who is needed and who is available and then track them down. With xMatters (find you) conferencing, xMatters relevance engines are able to look up contact information and instantly notify personnel resulting in immediate collaboration.
"Our clients will now be able to streamline critical collaboration steps in business processes with the touch of a button," said Nick DeSimone, Vice President Client Assistance, xMatters. "Gone are the first wasted 15 minutes where our clients have to look for people and wait for people to join the call and re-announce the situation. Our service removes all of the wasted time it takes to locate people, send out conference bridge information, hope that they have received the communication, remember the long dial strings and join quickly," concludes DeSimone.
The fall release also improves a person's ability to act during incidents, providing step-by-step workflow to allow our clients to instantly bring documents, maps and other important supplemental information to mobile incident personnel to facilitate an action. The ability to dynamically deliver evacuation maps, recovery procedures or other relevant documents to personnel across the organization helps people act swiftly and efficiently in a crisis.
"The new mobile capabilities provide the most comprehensive communication engine for our on demand clients," said Doug Peete, VP of Product Management, xMatters. "The ability to communicate quickly, clearly and effectively in any situation saves our clients significant capital and also protects their employees, customers and their brand."
Additional features include streamlining user interactions to quickly build, initiate and send personalized alerts to the masses. Lastly, the improved ability to select personnel using Web 2.0 reporting technologies to assist in finding the right people enables incident managers to quickly and effectively communicate with thousands based on their response and role.
These new and enhanced features will be available to clients utilizing the on demand version of the xMatters (alarmpoint) engine, xMatters (incident) engine and xMatters (business continuity) engine. Visit www.xmatters.com/risk-management for more information or a free demonstration.
About xMatters, inc.
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment -- so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 900 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.xMatters.com or 1-866-xMattrs or +44 (0) 1483 722 001 UK.
Contact Information:
Media Contact:
Catherine Koo
LEWIS PR for xMatters
415-992-4400