RED BANK, NJ--(Marketwire - November 4, 2010) - OneCall Manage, provider of a systems-thinking infrastructure for wireless management, today announced User Behavior Profiling and Management capability as part of its enterprise system.
With analytics driving OneCall Manage's technology, companies can now track individual mobile device usage patterns, spending, and change of habits on the fly. With companies that have 20,000-plus mobile devices in use at any given time, this can translate to millions of dollars in savings. Twenty cents per minute overage costs over thousands of devices adds up quickly.
"We can offer reports that will show the day an employee goes over their allotted minutes and starts costing an employer money," said Berylle Reynolds, the engineer CEO of OneCall Manage. "And with our HelpDesk, we can take that data and make a change in that user's service plan within 24 hours."
Engineer Reynolds, the creator of OneCall Manage's BI-level software, developed the program to access multiple databases simultaneously, regardless of type, and auto-generate a single report from any chosen point of view. Without that capability, there is no granularity in WEM reports, no up-to-date data to act upon, according to Reynolds. With that data, user behavior can be profiled and properly supported.
Even though OneCall Manage clients see immediate cost savings, and only pay for those savings from money they no longer owe their service provider, cost cutting in itself is not the goal of advanced WEM.
"It is user behavior profiling and cost avoidance that drive down costs on a continuing basis," said Reynolds. "Both factors also maximize efficiency and employee productivity, which in turn directly hit the bottom line."
OneCall Manage's infrastructural technology, which handles the entire life cycle of wireless expenses, is called a systems-thinking solution because it operates with the big picture in mind. Wireless devices and workforce habits are a constantly changing environment. A WEM vendor needs to be able to take granular, on the fly looks at user behavior and then make policy changes necessary to adapt to that changing environment.
"Wireless device usage is increasingly tied to employee productivity, so it must be thought of as a strategic asset, not just a cost center," said Reynolds. OneCall Manage can offer strategic, companywide policy advice, as well as individual user advice, because it gathers data from user profiling and trending.
About OneCall Manage:
OneCall Manage (OCM) provides a SaaS solution that completely automates the management of mobile devices and related expenses to global and domestic businesses. The OCM team enables innovative businesses with 800+ mobile assets a faster ROI than any telecom or wireless expense management solution on the market.
OCM is vastly different than the outsourced number crunching models that require long incubation periods, constant analysis, repetitive maintenance, and the increased possibility of human error. Up and running in under two months, OCM drills deeper into the wireless bill by accessing every data level, from multiple sources, and generating a single report that synthesizes the information. We not only find every detail of unnecessary spending to reduce telecom expenses, but identify best practices to fix problems without losing functionality where it's needed. The OCM team studies individual behavior, and finds solutions that serve that behavior, in order to maximize productivity. OCM is a minority owned business. Visit onecallmanage.com